[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-article-what-is-the-fuel-policy-en":3,"help-center-index-en":64},{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9,"sections":10,"cta":63},"what-is-the-fuel-policy","help-center-what-is-the-fuel-policy","What is the fuel policy?","Agtran uses a level to level fuel policy: return the car at the fuel level you received it. If returned lower, RM15 per level plus a RM20 service charge.","during-your-rental",1789600000000,[11,14,16,18,20,25,27,29,33,35,37,43,45,47,49,52,54,56],{"kind":12,"html":13},"prose","\u003Cp>Agtran uses a level to level fuel policy. You receive the car with a certain fuel level and return it at the same level, so you only pay for the fuel you use. If the car is returned with less fuel than at pickup, a fuel charge of RM15 per level applies for each level below, plus a RM20 service charge. Return it at the same level and there is no charge.\u003C/p>\n",{"kind":12,"html":15},"\u003Cp>The fuel policy is one of the simplest parts of your rental once you understand it, and it is easy to avoid any charge. Here is how it works in full.\u003C/p>\n",{"kind":12,"html":17},"\u003Ch2>What Is a Level to Level Fuel Policy?\u003C/h2>\n\u003Cp>Level to level means you return the car with the same amount of fuel it had when you collected it. You are not required to fill the tank completely, unless it was full at pickup. You simply bring it back to the level shown when you received the car. This is the most common and straightforward fuel policy in Malaysia, and it means you only pay for the fuel you actually use during your rental, no more and no less.\u003C/p>\n",{"kind":12,"html":19},"\u003Ch2>What If I Return the Car With Less Fuel?\u003C/h2>\n\u003Cp>If the car comes back with a lower fuel level than at pickup, a fuel penalty applies. It has two parts:\u003C/p>\n",{"kind":21,"items":22},"list",[23,24],"Fuel charge: RM15 per level, for each level the fuel is below where it started","Service charge: RM20, applied when there is a fuel penalty",{"kind":12,"html":26},"\u003Cp>So if the car returns two levels lower than at pickup, the fuel charge is RM30 (two levels at RM15), plus the RM20 service charge, for RM50 in total. The service charge applies only when there is a fuel penalty. If you return the car at the same level, there is no fuel charge and no service charge.\u003C/p>\n",{"kind":12,"html":28},"\u003Ch2>When Does the Service Charge Apply?\u003C/h2>\n\u003Cp>To be clear about the RM20 service charge:\u003C/p>\n",{"kind":21,"items":30},[31,32],"Car returned at the same fuel level: no fuel charge, no service charge","Car returned with less fuel: RM15 per level below, plus the RM20 service charge",{"kind":12,"html":34},"\u003Cp>The service charge is not a standing fee on every rental. It only applies when there is a fuel shortfall to settle. Returning the car at the level you received it avoids it entirely.\u003C/p>\n",{"kind":12,"html":36},"\u003Ch2>How to Avoid Any Fuel Charge\u003C/h2>\n\u003Cp>Avoiding a fuel charge is simple:\u003C/p>\n",{"kind":21,"items":38},[39,40,41,42],"Note the fuel level when you collect the car (take a photo of the gauge if it helps)","Before returning, top up to roughly the same level","Keep your fuel receipt in case you need it","Allow a little time to refuel on the way back, rather than rushing at the end",{"kind":12,"html":44},"\u003Cp>A quick top-up before you return the car is all it takes to avoid both the fuel charge and the service charge.\u003C/p>\n",{"kind":12,"html":46},"\u003Ch2>Do I Need to Return a Full Tank?\u003C/h2>\n\u003Cp>Only if the car was full when you collected it. The rule is same level in, same level out. If you received the car with a full tank, return it full. If you received it half full, return it half full. This is different from a full-to-full policy where you must always return a full tank. With level to level, you match whatever you started with.\u003C/p>\n",{"kind":12,"html":48},"\u003Ch2>Where Do I Refuel?\u003C/h2>\n\u003Cp>Petrol stations are common across Malaysian towns and along the expressways at the rest and service areas. In more rural areas, such as the highlands or the east coast, stations are fewer, so it is worth topping up before long stretches. Fuel in Malaysia is paid at the pump or the counter, and most stations accept cash and cards. Plan a refuelling stop near the end of your trip so you can return the car at the right level without a rush.\u003C/p>\n",{"kind":50,"html":51},"callout","\u003Ch3>In short\u003C/h3>\n\u003Cul>\n\u003Cli>Level to level: return the car at the fuel level you received it\u003C/li>\n\u003Cli>No charge if the level matches\u003C/li>\n\u003Cli>Returned lower: RM15 per level below, plus a RM20 service charge\u003C/li>\n\u003Cli>Example: two levels low is RM30 fuel plus RM20 service, RM50 total\u003C/li>\n\u003Cli>The service charge only applies when there is a fuel penalty\u003C/li>\n\u003Cli>A quick top-up before return avoids all of it\u003C/li>\n\u003C/ul>\n",{"kind":12,"html":53},"\u003Cp>The fuel policy is easy to manage: return the car at the level you received it and there is nothing to pay. For more on the practical side of your rental, see our guide on \u003Ca href=\"DURING_RENTAL_ARTICLE_URL\">what to know during your rental\u003C/a>, or \u003Ca href=\"BOOKING_URL\">book your car online\u003C/a> when you are ready.\u003C/p>\n",{"kind":12,"html":55},"\u003Cp>This article answers common questions about fuel, including:\u003C/p>\n",{"kind":21,"items":57},[58,59,60,61,62],"What is the fuel policy","What if I return the car with less fuel","When does the service charge apply","Do I need to return a full tank","How can I avoid a fuel charge",null,[65,71,77,82,88,94,99,104,110,115,120,125,130,135,140,145,151,156,161,166,167,172,177,182,187,192],{"slug":66,"cmsSlug":67,"title":68,"preview":69,"categorySlug":70,"updatedAt":9},"can-foreigners-rent-a-car-in-malaysia","help-center-can-foreigners-rent-a-car-in-malaysia","Can foreigners rent a car in Malaysia?","Yes, foreigners can rent a car in Malaysia. Agtran requirements for foreign drivers: passport, licence, IDP, minimum age, and documents to bring.","documents-requirements",{"slug":72,"cmsSlug":73,"title":74,"preview":75,"categorySlug":76,"updatedAt":9},"can-i-add-a-child-seat","help-center-can-i-add-a-child-seat","Can I add a child seat or baby seat?","Yes, you can add a child seat (baby seat) to your Agtran rental as an optional extra at booking. The seat is ready in the car at handover.","booking",{"slug":78,"cmsSlug":79,"title":80,"preview":81,"categorySlug":76,"updatedAt":9},"can-i-extend-my-rental","help-center-can-i-extend-my-rental","Can I extend my rental?","Yes, you can extend your Agtran rental if the car is available. Contact us before your return time, and the cost is confirmed before it is arranged.",{"slug":83,"cmsSlug":84,"title":85,"preview":86,"categorySlug":87,"updatedAt":9},"can-i-rent-without-a-credit-card-updated","help-center-can-i-rent-without-a-credit-card-updated","Can I rent without a credit card?","Yes, you can rent with Agtran without a credit card. A debit card or e-wallet works, and the deposit cannot be paid in cash.","payment-deposit",{"slug":89,"cmsSlug":90,"title":91,"preview":92,"categorySlug":93,"updatedAt":9},"can-i-return-the-car-early","help-center-can-i-return-the-car-early","Can I return the car early, and do I get a refund?","Your Agtran rental covers the full booked period. You can return the car up to 2 hours before your scheduled time, not earlier. How returns work.","pickup-return",{"slug":95,"cmsSlug":96,"title":97,"preview":98,"categorySlug":70,"updatedAt":9},"can-singaporeans-rent-a-car-in-malaysia","help-center-can-singaporeans-rent-a-car-in-malaysia","Can Singaporeans rent a car in Malaysia?","Yes, Singaporeans can rent a car in Malaysia. A Singapore licence is accepted with no IDP needed. Minimum age 20, and licence held for 2 years.",{"slug":100,"cmsSlug":101,"title":102,"preview":103,"categorySlug":76,"updatedAt":9},"can-someone-else-drive-my-rental-car","help-center-can-someone-else-drive-my-rental-car","Can someone else drive my rental car?","Yes, but they must be added as an additional driver first. Agtran rules on extra drivers: requirements, cost, and why only registered drivers are covered.",{"slug":105,"cmsSlug":106,"title":107,"preview":108,"categorySlug":109,"updatedAt":9},"cdw-vs-scdw-explained","help-center-cdw-vs-scdw-explained","CDW vs SCDW: what is the difference?","The difference between CDW and SCDW in Malaysia: CDW is included with up to RM5,000 excess, SCDW is optional from RM45 a day and lowers your excess.","insurance-coverage",{"slug":111,"cmsSlug":112,"title":113,"preview":114,"categorySlug":93,"updatedAt":9},"do-i-return-the-car-to-the-same-location","help-center-do-i-return-the-car-to-the-same-location","Do I need to return the car to the same location?","No, you do not always return your Agtran car to the same spot. We can collect from your hotel, and a different city is possible as a one way rental.",{"slug":116,"cmsSlug":117,"title":118,"preview":119,"categorySlug":70,"updatedAt":9},"documents-needed-to-drive-in-malaysia","help-center-documents-needed-to-drive-in-malaysia","Documents needed to drive in Malaysia (for tourists)","Which documents tourists need to drive in Malaysia: passport, driving licence, and an IDP where required. Plus Agtran rental requirements.",{"slug":121,"cmsSlug":122,"title":123,"preview":124,"categorySlug":87,"updatedAt":9},"how-long-does-a-deposit-refund-take-updated","help-center-how-long-does-a-deposit-refund-take-updated","How long does a deposit refund take?","Your Agtran deposit is refunded after you return the car in good condition: 3 to 7 days for most payment methods, and 7 to 20 days for debit cards.",{"slug":126,"cmsSlug":127,"title":128,"preview":129,"categorySlug":93,"updatedAt":9},"how-to-collect-your-car-at-the-airport","help-center-how-to-collect-your-car-at-the-airport","How to collect your car at the airport","How to collect your Agtran rental car at the airport in Malaysia: documents to prepare, where to meet the team, and what to check before you drive away.",{"slug":131,"cmsSlug":132,"title":133,"preview":134,"categorySlug":93,"updatedAt":9},"is-there-a-charge-for-airport-pickup","help-center-is-there-a-charge-for-airport-pickup","Is there an additional charge for airport pickup?","Airport pickup with Agtran is mostly free where we have a branch. Where we deliver to an airport, a fee applies, shown at booking.",{"slug":136,"cmsSlug":137,"title":138,"preview":139,"categorySlug":70,"updatedAt":9},"minimum-age-and-licence-rules-malaysia","help-center-minimum-age-and-licence-rules-malaysia","Minimum age and licence rules for renting a car","The minimum age to rent a car in Malaysia is 21, with a licence held at least 2 years. Agtran rules on age, P and L licences, and new drivers.",{"slug":141,"cmsSlug":142,"title":143,"preview":144,"categorySlug":8,"updatedAt":9},"toll-and-touch-n-go-guide-malaysia","help-center-toll-and-touch-n-go-guide-malaysia","Tolls and Touch n Go for rental cars in Malaysia","How tolls work for rental cars in Malaysia. Agtran does not provide a Touch n Go card, so bring your own. How to pay, card vs RFID, and tourist tips.",{"slug":146,"cmsSlug":147,"title":148,"preview":149,"categorySlug":70,"updatedAt":150},"what-documents-do-i-need-to-rent-a-car","help-center-what-documents-do-i-need-to-rent-a-car","What documents do I need to rent a car?","Find out the documents to rent a car in Malaysia, including driving licence requirements, IC or passport, IDP rules, and pickup checklist.",1785456000000,{"slug":152,"cmsSlug":153,"title":154,"preview":155,"categorySlug":109,"updatedAt":150},"what-does-rental-car-insurance-cover","help-center-what-does-rental-car-insurance-cover","What does rental car insurance cover?","Understand rental car insurance in Malaysia: Basic CDW, excess charges, Super CDW, what is not covered, and the steps to take after an accident.",{"slug":157,"cmsSlug":158,"title":159,"preview":160,"categorySlug":8,"updatedAt":9},"what-happens-if-i-get-a-traffic-summons","help-center-what-happens-if-i-get-a-traffic-summons","What happens if I get a traffic summons?","If you get a traffic summons in your Agtran rental, you are responsible for it, plus a RM20 service charge and RM10 Tilang fee, only if a summons occurs.",{"slug":162,"cmsSlug":163,"title":164,"preview":165,"categorySlug":87,"updatedAt":150},"car-rental-deposit-and-charges","help-center-car-rental-deposit-and-charges","What is the deposit, and what extra charges apply?","Learn about the car rental deposit in Malaysia: the amount, the refund process, what the rental price includes, and the extra charges to expect.",{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9},{"slug":168,"cmsSlug":169,"title":170,"preview":171,"categorySlug":8,"updatedAt":9},"what-is-the-mileage-limit","help-center-what-is-the-mileage-limit","What is the mileage limit for my rental?","Agtran rentals booked directly or through Booking.com have unlimited mileage. Some other platforms may apply a limit. How to check your mileage terms.",{"slug":173,"cmsSlug":174,"title":175,"preview":176,"categorySlug":93,"updatedAt":9},"what-is-the-out-of-hours-pickup-fee","help-center-what-is-the-out-of-hours-pickup-fee","What is the out-of-hours pickup fee?","The out-of-hours pickup fee applies when you collect your Agtran car outside the branch normal hours. The amount varies by branch and is shown at booking.",{"slug":178,"cmsSlug":179,"title":180,"preview":181,"categorySlug":87,"updatedAt":9},"what-payment-methods-do-you-accept-updated","help-center-what-payment-methods-do-you-accept-updated","What payment methods do you accept?","Agtran accepts card, Google Pay, Apple Pay, and e-wallets. The deposit is paid by card or e-wallet and cannot be paid in cash. No credit card needed.",{"slug":183,"cmsSlug":184,"title":185,"preview":186,"categorySlug":8,"updatedAt":9},"what-should-i-know-during-my-rental","help-center-what-should-i-know-during-my-rental","What should I know during my rental?","Your Agtran rental explained: fuel policy, mileage allowance, tolls and Touch n Go, adding a driver, and what to do in an accident in Malaysia.",{"slug":188,"cmsSlug":189,"title":190,"preview":191,"categorySlug":8,"updatedAt":9},"what-to-do-after-an-accident","help-center-what-to-do-after-an-accident","What to do after an accident in a rental car","What to do after an accident in an Agtran rental car: stay safe, call 999 if needed, contact us before arranging anything, and get a police report.",{"slug":193,"cmsSlug":194,"title":195,"preview":196,"categorySlug":87,"updatedAt":9},"why-is-my-deposit-still-pending","help-center-why-is-my-deposit-still-pending","Why is my deposit still pending?","A pending deposit after returning your Agtran rental is usually just bank processing time. Most methods take 3 to 7 days, debit cards 7 to 20 days."]