[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-article-how-to-collect-your-car-at-the-airport-ja":3,"help-center-index-ja":90},{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9,"sections":10,"cta":89},"how-to-collect-your-car-at-the-airport","help-center-how-to-collect-your-car-at-the-airport","How to collect your car at the airport","How to collect your Agtran rental car at the airport in Malaysia: documents to prepare, where to meet the team, and what to check before you drive away.","pickup-return",1789600000000,[11,14,16,26,28,30,32,34,43,45,47,49,51,53,61,63,65,67,69,71,84,87],{"kind":12,"html":13},"prose","\u003Cp>Collecting a rental car at the airport lets you skip taxis and public transport and continue your journey at your own pace. With Agtran, you meet our team at the agreed point at the airport, show your documents, complete a quick handover, and drive away. Preparing your documents and checking your booking beforehand makes it smooth and fast.\u003C/p>\n",{"kind":12,"html":15},"\u003Ch2>1. Check Your Booking Details Before Your Flight\u003C/h2>\n\u003Cp>Before travelling to the airport, check your Agtran booking confirmation carefully. Make sure these details are correct:\u003C/p>\n",{"kind":17,"items":18},"list",[19,20,21,22,23,24,25],"Pickup airport and location","Pickup date and time","Return date and time","Vehicle category","Booking name","Contact details","Any additional services or requests",{"kind":12,"html":27},"\u003Cp>Keep your booking confirmation on your phone so you can refer to it when meeting the Agtran team. If your flight or expected arrival time changes, contact Agtran as soon as possible.\u003C/p>\n",{"kind":12,"html":29},"\u003Ch2>2. Prepare the Required Documents\u003C/h2>\n\u003Cp>Prepare all required documents before collecting your car.\u003C/p>\n\u003Cul>\n\u003Cli>For Malaysian customers, this normally includes your original physical driving licence and MyKad.\u003C/li>\n\u003Cli>International customers should prepare their passport and driving licence. Depending on the country where the licence was issued, an International Driving Permit (IDP) may also be required.\u003C/li>\n\u003C/ul>\n\u003Cp>Your documents should meet the rental requirements, and the name on your booking should match the name on your driving documents. It is a good idea to check the requirements before your flight so you do not face problems at pickup.\u003C/p>\n",{"kind":12,"html":31},"\u003Ch2>3. Arrive at the Correct Airport Pickup Location\u003C/h2>\n\u003Cp>After arriving, follow the pickup instructions provided with your booking. Pickup procedures can vary by airport and terminal. For example, customers arriving at KLIA Terminal 1 or KLIA Terminal 2 should check their booking instructions carefully to know where to meet the Agtran team. Do not assume the car will be waiting directly outside the arrival hall, some pickups require you to meet staff at a specific meeting point. If you are unsure where to go, contact Agtran using the details in your booking confirmation.\u003C/p>\n",{"kind":12,"html":33},"\u003Ch2>4. Meet the Agtran Staff\u003C/h2>\n\u003Cp>Once you reach the agreed meeting point, meet the Agtran staff and provide your booking details. The staff will verify your reservation and documents before the handover. Depending on your booking, they may also explain important information about:\u003C/p>\n",{"kind":17,"items":35},[36,37,38,39,40,41,42],"The rental period","Vehicle use","Deposit or payment","Mileage allowance","Insurance and excess","Return instructions","Emergency or roadside assistance procedures",{"kind":12,"html":44},"\u003Cp>Take this chance to ask questions if anything about your rental is unclear.\u003C/p>\n",{"kind":12,"html":46},"\u003Ch2>5. Complete the Rental Agreement\u003C/h2>\n\u003Cp>Before taking the vehicle, you may need to complete and sign the rental agreement. Read it carefully and make sure the information is correct, including your name, the rental dates and times, the vehicle information, the pickup and return details, the rental charges, the deposit information, the insurance and excess terms, and any additional charges or conditions. Make sure you understand the important terms before signing.\u003C/p>\n",{"kind":12,"html":48},"\u003Ch2>6. Check the Car Before Driving Away\u003C/h2>\n\u003Cp>Before leaving, inspect the vehicle carefully. Check the exterior for visible scratches, dents, marks, or other damage, paying particular attention to the front and rear bumpers, doors, mirrors, and wheels. Check the interior too, and make sure the features you need are available. If you notice any damage that has not been recorded, tell the Agtran staff before driving away. Taking photos or a video of the car's condition at pickup gives you a useful record.\u003C/p>\n",{"kind":12,"html":50},"\u003Ch2>7. Confirm the Fuel and Mileage Information\u003C/h2>\n\u003Cp>Before starting your journey, check the vehicle's fuel level and understand the mileage terms for your rental. Fuel is handled level to level, so you return the car at the same fuel level you received it. Make sure you understand the mileage allowance in your agreement and how any additional charges apply, so there are no surprises when you return the vehicle.\u003C/p>\n",{"kind":12,"html":52},"\u003Ch2>8. Make Sure You Have Everything Before Leaving\u003C/h2>\n\u003Cp>Before driving away, do a final check that you have everything you need:\u003C/p>\n",{"kind":17,"items":54},[55,56,57,58,59,60],"Your personal belongings","Driving licence and identification documents","Rental agreement","Vehicle keys","Your phone and other important items","Any instructions provided by the Agtran team",{"kind":12,"html":62},"\u003Cp>Make sure all passengers and luggage are safely inside the vehicle before leaving the airport.\u003C/p>\n",{"kind":12,"html":64},"\u003Ch2>9. Follow the Airport Exit and Driving Instructions\u003C/h2>\n\u003Cp>Once the handover is complete, follow the airport's road signs and exit instructions. If you are driving in Malaysia for the first time, remember that vehicles drive on the left-hand side of the road. Take extra care when leaving the airport, especially if you are unfamiliar with the roads, traffic signs, or local driving conditions. A navigation app helps you find your destination more easily.\u003C/p>\n",{"kind":12,"html":66},"\u003Ch2>What If Your Flight Is Delayed?\u003C/h2>\n\u003Cp>Flight delays happen, so it is important to tell Agtran if your arrival time changes significantly. Contact us as soon as possible if your flight is delayed or you expect to arrive later than your original booking time. An updated arrival time helps the team coordinate your pickup and reduces unnecessary waiting.\u003C/p>\n",{"kind":12,"html":68},"\u003Ch2>What If You Cannot Find the Pickup Point?\u003C/h2>\n\u003Cp>If you arrive but cannot find the agreed meeting point, do not leave the airport without contacting Agtran. Check your booking confirmation for the correct contact details and pickup instructions, and contact the team for guidance to confirm your exact meeting location.\u003C/p>\n",{"kind":12,"html":70},"\u003Ch2>Final Checklist Before You Drive Away\u003C/h2>\n",{"kind":17,"items":72},[73,74,75,76,77,78,79,80,81,82,83],"Check your booking details","Prepare your original driving licence and required identification","Go to the correct airport pickup point","Meet the Agtran staff","Complete the rental agreement","Check the vehicle for existing damage","Take photos of the vehicle condition","Check fuel and mileage information","Confirm the return instructions","Make sure you have your belongings and car keys","Follow the airport exit and road signs",{"kind":85,"html":86},"callout","\u003Ch3>In short\u003C/h3>\n\u003Cul>\n\u003Cli>Check your booking and prepare your documents before your flight\u003C/li>\n\u003Cli>Go to the meeting point in your booking, do not assume the car is outside arrivals\u003C/li>\n\u003Cli>Meet our team, complete the agreement, and inspect the car before driving away\u003C/li>\n\u003Cli>Tell us early if your flight is delayed\u003C/li>\n\u003Cli>If you cannot find the pickup point, contact us before leaving the airport\u003C/li>\n\u003C/ul>\n",{"kind":12,"html":88},"\u003Cp>Collecting a rental car at the airport does not have to be complicated. Prepare your documents, check your booking, arrive at the correct meeting point, and inspect the vehicle before driving away. If you are unsure about the pickup location or the requirements, \u003Ca href=\"CONTACT_URL\">contact the Agtran team\u003C/a> before your arrival, or \u003Ca href=\"BOOKING_URL\">book your car online\u003C/a> to get started.\u003C/p>\n",null,[91,97,103,108,114,119,124,129,135,140,145,150,151,156,161,167,173,178,183,188,193,198,203,208,213,218],{"slug":92,"cmsSlug":93,"title":94,"preview":95,"categorySlug":96,"updatedAt":9},"can-foreigners-rent-a-car-in-malaysia","help-center-can-foreigners-rent-a-car-in-malaysia","Can foreigners rent a car in Malaysia?","Yes, foreigners can rent a car in Malaysia. Agtran requirements for foreign drivers: passport, licence, IDP, minimum age, and documents to bring.","documents-requirements",{"slug":98,"cmsSlug":99,"title":100,"preview":101,"categorySlug":102,"updatedAt":9},"can-i-add-a-child-seat","help-center-can-i-add-a-child-seat","Can I add a child seat or baby seat?","Yes, you can add a child seat (baby seat) to your Agtran rental as an optional extra at booking. The seat is ready in the car at handover.","booking",{"slug":104,"cmsSlug":105,"title":106,"preview":107,"categorySlug":102,"updatedAt":9},"can-i-extend-my-rental","help-center-can-i-extend-my-rental","Can I extend my rental?","Yes, you can extend your Agtran rental if the car is available. Contact us before your return time, and the cost is confirmed before it is arranged.",{"slug":109,"cmsSlug":110,"title":111,"preview":112,"categorySlug":113,"updatedAt":9},"can-i-rent-without-a-credit-card-updated","help-center-can-i-rent-without-a-credit-card-updated","Can I rent without a credit card?","Yes, you can rent with Agtran without a credit card. A debit card or e-wallet works, and the deposit cannot be paid in cash.","payment-deposit",{"slug":115,"cmsSlug":116,"title":117,"preview":118,"categorySlug":8,"updatedAt":9},"can-i-return-the-car-early","help-center-can-i-return-the-car-early","Can I return the car early, and do I get a refund?","Your Agtran rental covers the full booked period. You can return the car up to 2 hours before your scheduled time, not earlier. How returns work.",{"slug":120,"cmsSlug":121,"title":122,"preview":123,"categorySlug":96,"updatedAt":9},"can-singaporeans-rent-a-car-in-malaysia","help-center-can-singaporeans-rent-a-car-in-malaysia","Can Singaporeans rent a car in Malaysia?","Yes, Singaporeans can rent a car in Malaysia. A Singapore licence is accepted with no IDP needed. Minimum age 20, and licence held for 2 years.",{"slug":125,"cmsSlug":126,"title":127,"preview":128,"categorySlug":102,"updatedAt":9},"can-someone-else-drive-my-rental-car","help-center-can-someone-else-drive-my-rental-car","Can someone else drive my rental car?","Yes, but they must be added as an additional driver first. Agtran rules on extra drivers: requirements, cost, and why only registered drivers are covered.",{"slug":130,"cmsSlug":131,"title":132,"preview":133,"categorySlug":134,"updatedAt":9},"cdw-vs-scdw-explained","help-center-cdw-vs-scdw-explained","CDW vs SCDW: what is the difference?","The difference between CDW and SCDW in Malaysia: CDW is included with up to RM5,000 excess, SCDW is optional from RM45 a day and lowers your excess.","insurance-coverage",{"slug":136,"cmsSlug":137,"title":138,"preview":139,"categorySlug":8,"updatedAt":9},"do-i-return-the-car-to-the-same-location","help-center-do-i-return-the-car-to-the-same-location","Do I need to return the car to the same location?","No, you do not always return your Agtran car to the same spot. We can collect from your hotel, and a different city is possible as a one way rental.",{"slug":141,"cmsSlug":142,"title":143,"preview":144,"categorySlug":96,"updatedAt":9},"documents-needed-to-drive-in-malaysia","help-center-documents-needed-to-drive-in-malaysia","Documents needed to drive in Malaysia (for tourists)","Which documents tourists need to drive in Malaysia: passport, driving licence, and an IDP where required. Plus Agtran rental requirements.",{"slug":146,"cmsSlug":147,"title":148,"preview":149,"categorySlug":113,"updatedAt":9},"how-long-does-a-deposit-refund-take-updated","help-center-how-long-does-a-deposit-refund-take-updated","How long does a deposit refund take?","Your Agtran deposit is refunded after you return the car in good condition: 3 to 7 days for most payment methods, and 7 to 20 days for debit cards.",{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9},{"slug":152,"cmsSlug":153,"title":154,"preview":155,"categorySlug":8,"updatedAt":9},"is-there-a-charge-for-airport-pickup","help-center-is-there-a-charge-for-airport-pickup","Is there an additional charge for airport pickup?","Airport pickup with Agtran is mostly free where we have a branch. Where we deliver to an airport, a fee applies, shown at booking.",{"slug":157,"cmsSlug":158,"title":159,"preview":160,"categorySlug":96,"updatedAt":9},"minimum-age-and-licence-rules-malaysia","help-center-minimum-age-and-licence-rules-malaysia","Minimum age and licence rules for renting a car","The minimum age to rent a car in Malaysia is 21, with a licence held at least 2 years. Agtran rules on age, P and L licences, and new drivers.",{"slug":162,"cmsSlug":163,"title":164,"preview":165,"categorySlug":166,"updatedAt":9},"toll-and-touch-n-go-guide-malaysia","help-center-toll-and-touch-n-go-guide-malaysia","Tolls and Touch n Go for rental cars in Malaysia","How tolls work for rental cars in Malaysia. Agtran does not provide a Touch n Go card, so bring your own. How to pay, card vs RFID, and tourist tips.","during-your-rental",{"slug":168,"cmsSlug":169,"title":170,"preview":171,"categorySlug":96,"updatedAt":172},"what-documents-do-i-need-to-rent-a-car","help-center-what-documents-do-i-need-to-rent-a-car","What documents do I need to rent a car?","Find out the documents to rent a car in Malaysia, including driving licence requirements, IC or passport, IDP rules, and pickup checklist.",1785456000000,{"slug":174,"cmsSlug":175,"title":176,"preview":177,"categorySlug":134,"updatedAt":172},"what-does-rental-car-insurance-cover","help-center-what-does-rental-car-insurance-cover","What does rental car insurance cover?","Understand rental car insurance in Malaysia: Basic CDW, excess charges, Super CDW, what is not covered, and the steps to take after an accident.",{"slug":179,"cmsSlug":180,"title":181,"preview":182,"categorySlug":166,"updatedAt":9},"what-happens-if-i-get-a-traffic-summons","help-center-what-happens-if-i-get-a-traffic-summons","What happens if I get a traffic summons?","If you get a traffic summons in your Agtran rental, you are responsible for it, plus a RM20 service charge and RM10 Tilang fee, only if a summons occurs.",{"slug":184,"cmsSlug":185,"title":186,"preview":187,"categorySlug":113,"updatedAt":172},"car-rental-deposit-and-charges","help-center-car-rental-deposit-and-charges","What is the deposit, and what extra charges apply?","Learn about the car rental deposit in Malaysia: the amount, the refund process, what the rental price includes, and the extra charges to expect.",{"slug":189,"cmsSlug":190,"title":191,"preview":192,"categorySlug":166,"updatedAt":9},"what-is-the-fuel-policy","help-center-what-is-the-fuel-policy","What is the fuel policy?","Agtran uses a level to level fuel policy: return the car at the fuel level you received it. If returned lower, RM15 per level plus a RM20 service charge.",{"slug":194,"cmsSlug":195,"title":196,"preview":197,"categorySlug":166,"updatedAt":9},"what-is-the-mileage-limit","help-center-what-is-the-mileage-limit","What is the mileage limit for my rental?","Agtran rentals booked directly or through Booking.com have unlimited mileage. Some other platforms may apply a limit. How to check your mileage terms.",{"slug":199,"cmsSlug":200,"title":201,"preview":202,"categorySlug":8,"updatedAt":9},"what-is-the-out-of-hours-pickup-fee","help-center-what-is-the-out-of-hours-pickup-fee","What is the out-of-hours pickup fee?","The out-of-hours pickup fee applies when you collect your Agtran car outside the branch normal hours. The amount varies by branch and is shown at booking.",{"slug":204,"cmsSlug":205,"title":206,"preview":207,"categorySlug":113,"updatedAt":9},"what-payment-methods-do-you-accept-updated","help-center-what-payment-methods-do-you-accept-updated","What payment methods do you accept?","Agtran accepts card, Google Pay, Apple Pay, and e-wallets. The deposit is paid by card or e-wallet and cannot be paid in cash. No credit card needed.",{"slug":209,"cmsSlug":210,"title":211,"preview":212,"categorySlug":166,"updatedAt":9},"what-should-i-know-during-my-rental","help-center-what-should-i-know-during-my-rental","What should I know during my rental?","Your Agtran rental explained: fuel policy, mileage allowance, tolls and Touch n Go, adding a driver, and what to do in an accident in Malaysia.",{"slug":214,"cmsSlug":215,"title":216,"preview":217,"categorySlug":166,"updatedAt":9},"what-to-do-after-an-accident","help-center-what-to-do-after-an-accident","What to do after an accident in a rental car","What to do after an accident in an Agtran rental car: stay safe, call 999 if needed, contact us before arranging anything, and get a police report.",{"slug":219,"cmsSlug":220,"title":221,"preview":222,"categorySlug":113,"updatedAt":9},"why-is-my-deposit-still-pending","help-center-why-is-my-deposit-still-pending","Why is my deposit still pending?","A pending deposit after returning your Agtran rental is usually just bank processing time. Most methods take 3 to 7 days, debit cards 7 to 20 days."]