[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-article-what-does-rental-car-insurance-cover-ja":3,"help-center-index-ja":89},{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9,"sections":10,"cta":88},"what-does-rental-car-insurance-cover","help-center-what-does-rental-car-insurance-cover","What does rental car insurance cover?","Understand rental car insurance in Malaysia: Basic CDW, excess charges, Super CDW, what is not covered, and the steps to take after an accident.","insurance-coverage",1785456000000,[11,14,16,18,24,26,28,30,32,37,39,41,43,58,60,62,68,71,73],{"kind":12,"html":13},"prose","\u003Cp>This guide explains how rental car insurance works with Agtran: what Basic CDW covers, what excess means, the optional Super CDW upgrade, what is not covered, and what to do if you have an accident. Before choosing your option, it also helps to have the \u003Ca href=\"DOCUMENTS_ARTICLE_URL\">documents needed to rent a car\u003C/a> ready for a smooth pickup.\u003C/p>\n",{"kind":12,"html":15},"\u003Ch2>What Basic Coverage Includes\u003C/h2>\n\u003Cp>When you rent with Agtran, \u003Cstrong>Basic CDW (Collision Damage Waiver)\u003C/strong> is included as standard unless the rental terms say otherwise. CDW reduces how much you may have to pay if the rental vehicle is accidentally damaged. It does not remove all responsibility, because an excess amount may still apply.\u003C/p>\n",{"kind":12,"html":17},"\u003Cp>Basic CDW generally includes:\u003C/p>\n",{"kind":19,"items":20},"list",[21,22,23],"Accidental damage protection, according to the rental terms","Reduced responsibility compared with having no protection","Support based on your selected rental protection plan",{"kind":12,"html":25},"\u003Cp>Basic CDW does not remove all costs. You may still need to pay an excess amount if damage occurs.\u003C/p>\n",{"kind":12,"html":27},"\u003Ch2>What Excess Means\u003C/h2>\n\u003Cp>Excess is the maximum amount you may need to pay if the rental car is damaged or involved in an accident. With Agtran's Basic CDW, you may be responsible for up to \u003Cstrong>RM5,000\u003C/strong> for accidental damage. Any remaining eligible costs may be covered according to the protection terms. Understanding the excess helps you decide whether Basic CDW is enough, or whether you want extra coverage.\u003C/p>\n",{"kind":12,"html":29},"\u003Ch2>Super CDW (SCDW): Extra Protection\u003C/h2>\n\u003Cp>If you want to reduce your financial responsibility, Agtran offers \u003Cstrong>Super CDW (SCDW)\u003C/strong> as an optional upgrade. It reduces the excess you may need to pay for eligible accidental damage during the rental, with the exact amount depending on the rental terms. Super CDW is available from \u003Cstrong>RM45 per day\u003C/strong>.\u003C/p>\n",{"kind":12,"html":31},"\u003Cp>Super CDW may help you by:\u003C/p>\n",{"kind":19,"items":33},[34,35,36],"Reducing the excess payable for eligible accidental damage","Lowering your financial responsibility compared with Basic CDW","Giving you greater peace of mind while driving",{"kind":12,"html":38},"\u003Cp>Super CDW does not cover every situation. You may still be responsible for costs if the damage results from an excluded situation, such as reckless or careless driving, an unauthorised driver, driving under the influence of alcohol or drugs, or breaking the rental agreement.\u003C/p>\n",{"kind":12,"html":40},"\u003Ch2>Basic CDW vs Super CDW: Which to Choose\u003C/h2>\n\u003Cp>Basic CDW may suit you if you prefer lower rental costs, are comfortable with the excess amount, and want standard protection. Super CDW may suit you if you want extra protection, prefer less financial risk, and want more confidence on the road, for example if you are driving long distances or are unfamiliar with Malaysian roads. Consider your travel distance, driving environment, and comfort level before choosing.\u003C/p>\n",{"kind":12,"html":42},"\u003Ch2>What Is Not Covered\u003C/h2>\n\u003Cp>Rental protection does not cover every situation. You must follow Agtran's rental terms and use the vehicle responsibly to keep your protection valid. If the vehicle is used in a prohibited way, you may be responsible for any damage, fines, penalties, or additional costs. Common situations that may not be covered include:\u003C/p>\n",{"kind":19,"items":44},[45,46,47,48,49,50,51,52,53,54,55,56,57],"Driving under the influence: driving while affected by alcohol, drugs, or other substances.","Illegal activities: using the vehicle to transport illegal items or for unlawful purposes.","Unauthorised use: letting someone not approved in the rental agreement drive the vehicle.","Commercial use without permission: carrying passengers or goods for payment without approval.","Towing without approval: towing or pushing another vehicle or trailer without permission.","Driving on unsuitable roads: restricted roads, off-road areas, or unpaved surfaces without authorisation.","Overloading: carrying more passengers or items than the vehicle's allowed capacity.","Transporting unsafe items: flammable, explosive, hazardous, or strong-smelling items that may damage the vehicle.","Reckless driving or misuse: careless use, intentional damage, or unsafe driving.","Taking the vehicle outside Malaysia without approval.","Carrying pets without permission.","Tampering with the vehicle registration or licence plate.","Arranging separate insurance for the vehicle without Agtran's consent.",{"kind":12,"html":59},"\u003Cp>If a prohibited activity occurs, Agtran may end the rental agreement, and you may be responsible for repair costs, fines, penalties, and other charges. Please review the rental terms and protection details before booking so you understand what is covered and what you may still need to pay.\u003C/p>\n",{"kind":12,"html":61},"\u003Ch2>What to Do If You Have an Accident\u003C/h2>\n\u003Cp>If an accident happens during your rental:\u003C/p>\n",{"kind":19,"items":63},[64,65,66,67],"Check safety first. Make sure everyone is safe and move to a secure location if needed.","Contact the authorities if required, and make a police report according to local procedures.","Inform Agtran immediately, and follow the instructions provided.","Prepare details: the accident location, date and time, vehicle details, and photos or documents if available.",{"kind":69,"html":70},"callout","\u003Ch3>Quick checklist before you rent\u003C/h3>\n\u003Cul>\n\u003Cli>Basic CDW coverage\u003C/li>\n\u003Cli>Excess amount\u003C/li>\n\u003Cli>Super CDW option\u003C/li>\n\u003Cli>Exclusions and limitations\u003C/li>\n\u003Cli>Accident reporting process\u003C/li>\n\u003C/ul>\n",{"kind":12,"html":72},"\u003Cp>It also helps to review the \u003Ca href=\"DEPOSIT_ARTICLE_URL\">car rental deposit and charges\u003C/a> before you book. When you are ready, browse cars and book your \u003Ca href=\"MALAYSIA_RENTAL_URL\">car rental in Malaysia\u003C/a> with Agtran.\u003C/p>\n",{"kind":74,"items":75},"faq",[76,79,82,85],{"question":77,"answer":78},"What is Basic CDW?","Basic CDW provides protection for eligible accidental vehicle damage according to the rental terms. You may still need to pay an excess amount.",{"question":80,"answer":81},"What does excess mean?","Excess is the amount you may need to pay if the rental vehicle is damaged. With Basic CDW it can be up to RM5,000.",{"question":83,"answer":84},"What is Super CDW?","Super CDW is an optional upgrade that reduces your responsibility for eligible accidental damage charges, subject to terms and conditions.",{"question":86,"answer":87},"How much is Super CDW?","Agtran's Super CDW starts from RM45 per day.",null,[90,97,103,108,114,120,125,130,135,140,145,150,155,160,165,171,176,177,182,187,192,197,202,207,212,217],{"slug":91,"cmsSlug":92,"title":93,"preview":94,"categorySlug":95,"updatedAt":96},"can-foreigners-rent-a-car-in-malaysia","help-center-can-foreigners-rent-a-car-in-malaysia","Can foreigners rent a car in Malaysia?","Yes, foreigners can rent a car in Malaysia. Agtran requirements for foreign drivers: passport, licence, IDP, minimum age, and documents to bring.","documents-requirements",1789600000000,{"slug":98,"cmsSlug":99,"title":100,"preview":101,"categorySlug":102,"updatedAt":96},"can-i-add-a-child-seat","help-center-can-i-add-a-child-seat","Can I add a child seat or baby seat?","Yes, you can add a child seat (baby seat) to your Agtran rental as an optional extra at booking. The seat is ready in the car at handover.","booking",{"slug":104,"cmsSlug":105,"title":106,"preview":107,"categorySlug":102,"updatedAt":96},"can-i-extend-my-rental","help-center-can-i-extend-my-rental","Can I extend my rental?","Yes, you can extend your Agtran rental if the car is available. Contact us before your return time, and the cost is confirmed before it is arranged.",{"slug":109,"cmsSlug":110,"title":111,"preview":112,"categorySlug":113,"updatedAt":96},"can-i-rent-without-a-credit-card-updated","help-center-can-i-rent-without-a-credit-card-updated","Can I rent without a credit card?","Yes, you can rent with Agtran without a credit card. A debit card or e-wallet works, and the deposit cannot be paid in cash.","payment-deposit",{"slug":115,"cmsSlug":116,"title":117,"preview":118,"categorySlug":119,"updatedAt":96},"can-i-return-the-car-early","help-center-can-i-return-the-car-early","Can I return the car early, and do I get a refund?","Your Agtran rental covers the full booked period. You can return the car up to 2 hours before your scheduled time, not earlier. How returns work.","pickup-return",{"slug":121,"cmsSlug":122,"title":123,"preview":124,"categorySlug":95,"updatedAt":96},"can-singaporeans-rent-a-car-in-malaysia","help-center-can-singaporeans-rent-a-car-in-malaysia","Can Singaporeans rent a car in Malaysia?","Yes, Singaporeans can rent a car in Malaysia. A Singapore licence is accepted with no IDP needed. Minimum age 20, and licence held for 2 years.",{"slug":126,"cmsSlug":127,"title":128,"preview":129,"categorySlug":102,"updatedAt":96},"can-someone-else-drive-my-rental-car","help-center-can-someone-else-drive-my-rental-car","Can someone else drive my rental car?","Yes, but they must be added as an additional driver first. Agtran rules on extra drivers: requirements, cost, and why only registered drivers are covered.",{"slug":131,"cmsSlug":132,"title":133,"preview":134,"categorySlug":8,"updatedAt":96},"cdw-vs-scdw-explained","help-center-cdw-vs-scdw-explained","CDW vs SCDW: what is the difference?","The difference between CDW and SCDW in Malaysia: CDW is included with up to RM5,000 excess, SCDW is optional from RM45 a day and lowers your excess.",{"slug":136,"cmsSlug":137,"title":138,"preview":139,"categorySlug":119,"updatedAt":96},"do-i-return-the-car-to-the-same-location","help-center-do-i-return-the-car-to-the-same-location","Do I need to return the car to the same location?","No, you do not always return your Agtran car to the same spot. We can collect from your hotel, and a different city is possible as a one way rental.",{"slug":141,"cmsSlug":142,"title":143,"preview":144,"categorySlug":95,"updatedAt":96},"documents-needed-to-drive-in-malaysia","help-center-documents-needed-to-drive-in-malaysia","Documents needed to drive in Malaysia (for tourists)","Which documents tourists need to drive in Malaysia: passport, driving licence, and an IDP where required. Plus Agtran rental requirements.",{"slug":146,"cmsSlug":147,"title":148,"preview":149,"categorySlug":113,"updatedAt":96},"how-long-does-a-deposit-refund-take-updated","help-center-how-long-does-a-deposit-refund-take-updated","How long does a deposit refund take?","Your Agtran deposit is refunded after you return the car in good condition: 3 to 7 days for most payment methods, and 7 to 20 days for debit cards.",{"slug":151,"cmsSlug":152,"title":153,"preview":154,"categorySlug":119,"updatedAt":96},"how-to-collect-your-car-at-the-airport","help-center-how-to-collect-your-car-at-the-airport","How to collect your car at the airport","How to collect your Agtran rental car at the airport in Malaysia: documents to prepare, where to meet the team, and what to check before you drive away.",{"slug":156,"cmsSlug":157,"title":158,"preview":159,"categorySlug":119,"updatedAt":96},"is-there-a-charge-for-airport-pickup","help-center-is-there-a-charge-for-airport-pickup","Is there an additional charge for airport pickup?","Airport pickup with Agtran is mostly free where we have a branch. Where we deliver to an airport, a fee applies, shown at booking.",{"slug":161,"cmsSlug":162,"title":163,"preview":164,"categorySlug":95,"updatedAt":96},"minimum-age-and-licence-rules-malaysia","help-center-minimum-age-and-licence-rules-malaysia","Minimum age and licence rules for renting a car","The minimum age to rent a car in Malaysia is 21, with a licence held at least 2 years. Agtran rules on age, P and L licences, and new drivers.",{"slug":166,"cmsSlug":167,"title":168,"preview":169,"categorySlug":170,"updatedAt":96},"toll-and-touch-n-go-guide-malaysia","help-center-toll-and-touch-n-go-guide-malaysia","Tolls and Touch n Go for rental cars in Malaysia","How tolls work for rental cars in Malaysia. Agtran does not provide a Touch n Go card, so bring your own. How to pay, card vs RFID, and tourist tips.","during-your-rental",{"slug":172,"cmsSlug":173,"title":174,"preview":175,"categorySlug":95,"updatedAt":9},"what-documents-do-i-need-to-rent-a-car","help-center-what-documents-do-i-need-to-rent-a-car","What documents do I need to rent a car?","Find out the documents to rent a car in Malaysia, including driving licence requirements, IC or passport, IDP rules, and pickup checklist.",{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9},{"slug":178,"cmsSlug":179,"title":180,"preview":181,"categorySlug":170,"updatedAt":96},"what-happens-if-i-get-a-traffic-summons","help-center-what-happens-if-i-get-a-traffic-summons","What happens if I get a traffic summons?","If you get a traffic summons in your Agtran rental, you are responsible for it, plus a RM20 service charge and RM10 Tilang fee, only if a summons occurs.",{"slug":183,"cmsSlug":184,"title":185,"preview":186,"categorySlug":113,"updatedAt":9},"car-rental-deposit-and-charges","help-center-car-rental-deposit-and-charges","What is the deposit, and what extra charges apply?","Learn about the car rental deposit in Malaysia: the amount, the refund process, what the rental price includes, and the extra charges to expect.",{"slug":188,"cmsSlug":189,"title":190,"preview":191,"categorySlug":170,"updatedAt":96},"what-is-the-fuel-policy","help-center-what-is-the-fuel-policy","What is the fuel policy?","Agtran uses a level to level fuel policy: return the car at the fuel level you received it. If returned lower, RM15 per level plus a RM20 service charge.",{"slug":193,"cmsSlug":194,"title":195,"preview":196,"categorySlug":170,"updatedAt":96},"what-is-the-mileage-limit","help-center-what-is-the-mileage-limit","What is the mileage limit for my rental?","Agtran rentals booked directly or through Booking.com have unlimited mileage. Some other platforms may apply a limit. How to check your mileage terms.",{"slug":198,"cmsSlug":199,"title":200,"preview":201,"categorySlug":119,"updatedAt":96},"what-is-the-out-of-hours-pickup-fee","help-center-what-is-the-out-of-hours-pickup-fee","What is the out-of-hours pickup fee?","The out-of-hours pickup fee applies when you collect your Agtran car outside the branch normal hours. The amount varies by branch and is shown at booking.",{"slug":203,"cmsSlug":204,"title":205,"preview":206,"categorySlug":113,"updatedAt":96},"what-payment-methods-do-you-accept-updated","help-center-what-payment-methods-do-you-accept-updated","What payment methods do you accept?","Agtran accepts card, Google Pay, Apple Pay, and e-wallets. The deposit is paid by card or e-wallet and cannot be paid in cash. No credit card needed.",{"slug":208,"cmsSlug":209,"title":210,"preview":211,"categorySlug":170,"updatedAt":96},"what-should-i-know-during-my-rental","help-center-what-should-i-know-during-my-rental","What should I know during my rental?","Your Agtran rental explained: fuel policy, mileage allowance, tolls and Touch n Go, adding a driver, and what to do in an accident in Malaysia.",{"slug":213,"cmsSlug":214,"title":215,"preview":216,"categorySlug":170,"updatedAt":96},"what-to-do-after-an-accident","help-center-what-to-do-after-an-accident","What to do after an accident in a rental car","What to do after an accident in an Agtran rental car: stay safe, call 999 if needed, contact us before arranging anything, and get a police report.",{"slug":218,"cmsSlug":219,"title":220,"preview":221,"categorySlug":113,"updatedAt":96},"why-is-my-deposit-still-pending","help-center-why-is-my-deposit-still-pending","Why is my deposit still pending?","A pending deposit after returning your Agtran rental is usually just bank processing time. Most methods take 3 to 7 days, debit cards 7 to 20 days."]