[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-article-what-should-i-know-during-my-rental-ja":3,"help-center-index-ja":76},{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9,"sections":10,"cta":75},"what-should-i-know-during-my-rental","help-center-what-should-i-know-during-my-rental","What should I know during my rental?","Your Agtran rental explained: fuel policy, mileage allowance, tolls and Touch n Go, adding a driver, and what to do in an accident in Malaysia.","during-your-rental",1789600000000,[11,14,16,18,20,22,24,30,32,34,36,42,44,46,48,50,52,54,61,64,66,68],{"kind":12,"html":13},"prose","\u003Cp>This guide covers the practical questions that come up while you have an Agtran rental car: how the mileage allowance works, the fuel policy, tolls and Touch n Go, adding another driver, and what to do if you break down or have an accident. If you are still getting ready to collect the car, it helps to have the \u003Ca href=\"DOCUMENTS_ARTICLE_URL\">documents needed to rent a car\u003C/a> ready first.\u003C/p>\n",{"kind":12,"html":15},"\u003Ch2>What Is the Fuel Policy?\u003C/h2>\n\u003Cp>Agtran uses a \u003Cstrong>level to level\u003C/strong> fuel policy. You receive the car with a certain fuel level, and you return it at the same level. There is no need to fill the tank completely unless it was full when you collected it. This is the simplest and most common fuel policy in Malaysia, and it means you only pay for the fuel you actually use. If the car is returned at a lower level, a charge of RM15 per level applies (see below).\u003C/p>\n",{"kind":12,"html":17},"\u003Cp>If the car is returned with a lower fuel level than when you collected it, a charge of \u003Cstrong>RM15 per level\u003C/strong> applies for each level the fuel has dropped. For example, if the car comes back two levels lower than at pickup, the refuelling charge is RM30. To avoid this, top the fuel back up to roughly the same level before you return the car.\u003C/p>\n",{"kind":12,"html":19},"\u003Ch2>How the Mileage Allowance Works\u003C/h2>\n\u003Cp>Your rental includes a mileage allowance, which is the distance you can drive before an additional charge may apply. The important detail is that the allowance applies across the \u003Cstrong>whole rental period\u003C/strong>, not per day, so it does not reset each morning. The exact allowance for your booking is shown in your rental agreement.\u003C/p>\n",{"kind":12,"html":21},"\u003Cp>Because the allowance covers the entire booking rather than resetting daily, it is worth keeping in mind if you plan several days of driving or a long road trip. If you know you will cover a long distance, check the allowance in your agreement, or ask our team, so you can plan ahead.\u003C/p>\n",{"kind":12,"html":23},"\u003Cp>A few examples of how far the distance goes:\u003C/p>\n",{"kind":25,"items":26},"list",[27,28,29],"Short local trips around a city usually stay well within the allowance","A day trip such as Kuala Lumpur to Melaka and back covers a fair part of it in one go","A multi day trip visiting several towns can pass the allowance, so plan for the per kilometre charge",{"kind":12,"html":31},"\u003Cp>If you know in advance that you will drive a long distance, tell us when you book. It is better to plan for it than to be surprised by the charge at return.\u003C/p>\n",{"kind":12,"html":33},"\u003Ch2>Tolls and Touch n Go\u003C/h2>\n\u003Cp>Malaysian expressways use \u003Cstrong>electronic toll payment\u003C/strong>, so there are no cash lanes at most toll plazas. Agtran rental cars come with a \u003Cstrong>Touch n Go card\u003C/strong> kept in the vehicle, which covers the toll barriers as you drive through.\u003C/p>\n",{"kind":12,"html":35},"\u003Cp>A few practical points on tolls:\u003C/p>\n",{"kind":25,"items":37},[38,39,40,41],"Keep the Touch n Go card in the car, it is used to pass the toll barriers","The card needs enough balance to cover your journey, so top it up if you plan long expressway trips","Toll charges themselves are paid by you as the driver, the card is simply the way to pay them","If you are unsure how the card works or its balance, ask our team at pickup",{"kind":12,"html":43},"\u003Ch2>Adding Another Driver\u003C/h2>\n\u003Cp>If someone else will share the driving, they must be added as an \u003Cstrong>additional driver\u003C/strong> on the rental agreement. Only registered drivers are covered to drive the car, so letting an unregistered person drive can affect your protection if anything happens.\u003C/p>\n",{"kind":12,"html":45},"\u003Cp>An additional driver can be added for a small extra daily charge. The additional driver needs to meet the same requirements as the main driver, including a valid licence, the minimum age, and an international driving permit if they are visiting from abroad. You can add a driver when you book, or ask our team at pickup.\u003C/p>\n",{"kind":12,"html":47},"\u003Ch2>Parking and Everyday Use\u003C/h2>\n\u003Cp>Parking fees, such as at malls or public car parks, are paid by you during the rental, they are not included in the rental price. Look after the car as you would your own: park in safe areas, lock it, and keep your belongings out of sight. You are responsible for the car while it is in your care, so a little caution avoids trouble later.\u003C/p>\n",{"kind":12,"html":49},"\u003Ch2>Traffic Summons and Fines\u003C/h2>\n\u003Cp>If you receive a traffic summons (saman) while driving the rental car, for example for speeding or a parking offence, you are responsible for it as the driver at the time. Summonses sometimes reach us after you have returned the car, since they are issued to the registered vehicle. If that happens, we will contact you to settle it. Driving within the limits and parking properly is the easiest way to avoid this.\u003C/p>\n",{"kind":12,"html":51},"\u003Ch2>If You Break Down or Have an Accident\u003C/h2>\n\u003Cp>If the car breaks down or you are in an accident, your safety comes first. Move to a safe place if you can, and then contact us as soon as possible so we can help. Do not arrange your own repairs or a tow without speaking to us first, as this can affect your protection.\u003C/p>\n",{"kind":12,"html":53},"\u003Cp>If you are in an accident, these steps help:\u003C/p>\n",{"kind":25,"items":55},[56,57,58,59,60],"Make sure everyone is safe, and move out of traffic if it is safe to do so","Contact us straight away, and the emergency services if anyone is hurt","Take photos of the vehicles, the damage, and the location","Get a police report if required, this is often needed for any claim","Do not admit fault or agree to private settlements at the scene",{"kind":62,"html":63},"callout","\u003Ch3>Quick reminders during your rental\u003C/h3>\n\u003Cul>\n\u003Cli>Return the car at the same fuel level you received it, or a charge of RM15 per level applies\u003C/li>\n\u003Cli>The mileage allowance covers the whole rental, not per day, see your agreement for the amount\u003C/li>\n\u003Cli>Keep the Touch n Go card in the car for tolls, and keep it topped up\u003C/li>\n\u003Cli>Only registered drivers may drive, an additional driver can be added for a small daily charge\u003C/li>\n\u003Cli>You are responsible for parking fees and any traffic summons\u003C/li>\n\u003Cli>If you break down or have an accident, contact us before arranging anything\u003C/li>\n\u003C/ul>\n",{"kind":12,"html":65},"\u003Cp>It also helps to understand the \u003Ca href=\"DEPOSIT_ARTICLE_URL\">car rental deposit and charges\u003C/a> before you return the car, so there are no surprises, and to know what your \u003Ca href=\"INSURANCE_ARTICLE_URL\">rental car insurance covers\u003C/a> in case of an accident. When you are ready, you can \u003Ca href=\"BOOKING_URL\">book your car online\u003C/a> in a few minutes.\u003C/p>\n",{"kind":12,"html":67},"\u003Cp>This article answers common questions asked during a rental, including:\u003C/p>\n",{"kind":25,"items":69},[70,71,72,73,74],"Do I need to return the rental car with a full tank","Is the mileage limit per day or per rental period","Are tolls and Touch n Go included with the rental car","Can someone else drive my rental car","What should I do if I have an accident or breakdown",null,[77,83,89,94,100,106,111,116,122,127,132,137,142,147,152,157,163,168,173,178,183,188,193,198,199,204],{"slug":78,"cmsSlug":79,"title":80,"preview":81,"categorySlug":82,"updatedAt":9},"can-foreigners-rent-a-car-in-malaysia","help-center-can-foreigners-rent-a-car-in-malaysia","Can foreigners rent a car in Malaysia?","Yes, foreigners can rent a car in Malaysia. Agtran requirements for foreign drivers: passport, licence, IDP, minimum age, and documents to bring.","documents-requirements",{"slug":84,"cmsSlug":85,"title":86,"preview":87,"categorySlug":88,"updatedAt":9},"can-i-add-a-child-seat","help-center-can-i-add-a-child-seat","Can I add a child seat or baby seat?","Yes, you can add a child seat (baby seat) to your Agtran rental as an optional extra at booking. The seat is ready in the car at handover.","booking",{"slug":90,"cmsSlug":91,"title":92,"preview":93,"categorySlug":88,"updatedAt":9},"can-i-extend-my-rental","help-center-can-i-extend-my-rental","Can I extend my rental?","Yes, you can extend your Agtran rental if the car is available. Contact us before your return time, and the cost is confirmed before it is arranged.",{"slug":95,"cmsSlug":96,"title":97,"preview":98,"categorySlug":99,"updatedAt":9},"can-i-rent-without-a-credit-card-updated","help-center-can-i-rent-without-a-credit-card-updated","Can I rent without a credit card?","Yes, you can rent with Agtran without a credit card. A debit card or e-wallet works, and the deposit cannot be paid in cash.","payment-deposit",{"slug":101,"cmsSlug":102,"title":103,"preview":104,"categorySlug":105,"updatedAt":9},"can-i-return-the-car-early","help-center-can-i-return-the-car-early","Can I return the car early, and do I get a refund?","Your Agtran rental covers the full booked period. You can return the car up to 2 hours before your scheduled time, not earlier. How returns work.","pickup-return",{"slug":107,"cmsSlug":108,"title":109,"preview":110,"categorySlug":82,"updatedAt":9},"can-singaporeans-rent-a-car-in-malaysia","help-center-can-singaporeans-rent-a-car-in-malaysia","Can Singaporeans rent a car in Malaysia?","Yes, Singaporeans can rent a car in Malaysia. A Singapore licence is accepted with no IDP needed. Minimum age 20, and licence held for 2 years.",{"slug":112,"cmsSlug":113,"title":114,"preview":115,"categorySlug":88,"updatedAt":9},"can-someone-else-drive-my-rental-car","help-center-can-someone-else-drive-my-rental-car","Can someone else drive my rental car?","Yes, but they must be added as an additional driver first. Agtran rules on extra drivers: requirements, cost, and why only registered drivers are covered.",{"slug":117,"cmsSlug":118,"title":119,"preview":120,"categorySlug":121,"updatedAt":9},"cdw-vs-scdw-explained","help-center-cdw-vs-scdw-explained","CDW vs SCDW: what is the difference?","The difference between CDW and SCDW in Malaysia: CDW is included with up to RM5,000 excess, SCDW is optional from RM45 a day and lowers your excess.","insurance-coverage",{"slug":123,"cmsSlug":124,"title":125,"preview":126,"categorySlug":105,"updatedAt":9},"do-i-return-the-car-to-the-same-location","help-center-do-i-return-the-car-to-the-same-location","Do I need to return the car to the same location?","No, you do not always return your Agtran car to the same spot. We can collect from your hotel, and a different city is possible as a one way rental.",{"slug":128,"cmsSlug":129,"title":130,"preview":131,"categorySlug":82,"updatedAt":9},"documents-needed-to-drive-in-malaysia","help-center-documents-needed-to-drive-in-malaysia","Documents needed to drive in Malaysia (for tourists)","Which documents tourists need to drive in Malaysia: passport, driving licence, and an IDP where required. Plus Agtran rental requirements.",{"slug":133,"cmsSlug":134,"title":135,"preview":136,"categorySlug":99,"updatedAt":9},"how-long-does-a-deposit-refund-take-updated","help-center-how-long-does-a-deposit-refund-take-updated","How long does a deposit refund take?","Your Agtran deposit is refunded after you return the car in good condition: 3 to 7 days for most payment methods, and 7 to 20 days for debit cards.",{"slug":138,"cmsSlug":139,"title":140,"preview":141,"categorySlug":105,"updatedAt":9},"how-to-collect-your-car-at-the-airport","help-center-how-to-collect-your-car-at-the-airport","How to collect your car at the airport","How to collect your Agtran rental car at the airport in Malaysia: documents to prepare, where to meet the team, and what to check before you drive away.",{"slug":143,"cmsSlug":144,"title":145,"preview":146,"categorySlug":105,"updatedAt":9},"is-there-a-charge-for-airport-pickup","help-center-is-there-a-charge-for-airport-pickup","Is there an additional charge for airport pickup?","Airport pickup with Agtran is mostly free where we have a branch. Where we deliver to an airport, a fee applies, shown at booking.",{"slug":148,"cmsSlug":149,"title":150,"preview":151,"categorySlug":82,"updatedAt":9},"minimum-age-and-licence-rules-malaysia","help-center-minimum-age-and-licence-rules-malaysia","Minimum age and licence rules for renting a car","The minimum age to rent a car in Malaysia is 21, with a licence held at least 2 years. Agtran rules on age, P and L licences, and new drivers.",{"slug":153,"cmsSlug":154,"title":155,"preview":156,"categorySlug":8,"updatedAt":9},"toll-and-touch-n-go-guide-malaysia","help-center-toll-and-touch-n-go-guide-malaysia","Tolls and Touch n Go for rental cars in Malaysia","How tolls work for rental cars in Malaysia. Agtran does not provide a Touch n Go card, so bring your own. How to pay, card vs RFID, and tourist tips.",{"slug":158,"cmsSlug":159,"title":160,"preview":161,"categorySlug":82,"updatedAt":162},"what-documents-do-i-need-to-rent-a-car","help-center-what-documents-do-i-need-to-rent-a-car","What documents do I need to rent a car?","Find out the documents to rent a car in Malaysia, including driving licence requirements, IC or passport, IDP rules, and pickup checklist.",1785456000000,{"slug":164,"cmsSlug":165,"title":166,"preview":167,"categorySlug":121,"updatedAt":162},"what-does-rental-car-insurance-cover","help-center-what-does-rental-car-insurance-cover","What does rental car insurance cover?","Understand rental car insurance in Malaysia: Basic CDW, excess charges, Super CDW, what is not covered, and the steps to take after an accident.",{"slug":169,"cmsSlug":170,"title":171,"preview":172,"categorySlug":8,"updatedAt":9},"what-happens-if-i-get-a-traffic-summons","help-center-what-happens-if-i-get-a-traffic-summons","What happens if I get a traffic summons?","If you get a traffic summons in your Agtran rental, you are responsible for it, plus a RM20 service charge and RM10 Tilang fee, only if a summons occurs.",{"slug":174,"cmsSlug":175,"title":176,"preview":177,"categorySlug":99,"updatedAt":162},"car-rental-deposit-and-charges","help-center-car-rental-deposit-and-charges","What is the deposit, and what extra charges apply?","Learn about the car rental deposit in Malaysia: the amount, the refund process, what the rental price includes, and the extra charges to expect.",{"slug":179,"cmsSlug":180,"title":181,"preview":182,"categorySlug":8,"updatedAt":9},"what-is-the-fuel-policy","help-center-what-is-the-fuel-policy","What is the fuel policy?","Agtran uses a level to level fuel policy: return the car at the fuel level you received it. If returned lower, RM15 per level plus a RM20 service charge.",{"slug":184,"cmsSlug":185,"title":186,"preview":187,"categorySlug":8,"updatedAt":9},"what-is-the-mileage-limit","help-center-what-is-the-mileage-limit","What is the mileage limit for my rental?","Agtran rentals booked directly or through Booking.com have unlimited mileage. Some other platforms may apply a limit. How to check your mileage terms.",{"slug":189,"cmsSlug":190,"title":191,"preview":192,"categorySlug":105,"updatedAt":9},"what-is-the-out-of-hours-pickup-fee","help-center-what-is-the-out-of-hours-pickup-fee","What is the out-of-hours pickup fee?","The out-of-hours pickup fee applies when you collect your Agtran car outside the branch normal hours. The amount varies by branch and is shown at booking.",{"slug":194,"cmsSlug":195,"title":196,"preview":197,"categorySlug":99,"updatedAt":9},"what-payment-methods-do-you-accept-updated","help-center-what-payment-methods-do-you-accept-updated","What payment methods do you accept?","Agtran accepts card, Google Pay, Apple Pay, and e-wallets. The deposit is paid by card or e-wallet and cannot be paid in cash. No credit card needed.",{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9},{"slug":200,"cmsSlug":201,"title":202,"preview":203,"categorySlug":8,"updatedAt":9},"what-to-do-after-an-accident","help-center-what-to-do-after-an-accident","What to do after an accident in a rental car","What to do after an accident in an Agtran rental car: stay safe, call 999 if needed, contact us before arranging anything, and get a police report.",{"slug":205,"cmsSlug":206,"title":207,"preview":208,"categorySlug":99,"updatedAt":9},"why-is-my-deposit-still-pending","help-center-why-is-my-deposit-still-pending","Why is my deposit still pending?","A pending deposit after returning your Agtran rental is usually just bank processing time. Most methods take 3 to 7 days, debit cards 7 to 20 days."]