[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-article-what-to-do-after-an-accident-ko":3,"help-center-index-ko":58},{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9,"sections":10,"cta":57},"what-to-do-after-an-accident","help-center-what-to-do-after-an-accident","What to do after an accident in a rental car","What to do after an accident in an Agtran rental car: stay safe, call 999 if needed, contact us before arranging anything, and get a police report.","during-your-rental",1789600000000,[11,14,16,18,20,22,24,33,35,37,39,41,43,46,48,50],{"kind":12,"html":13},"prose","\u003Cp>If you have an accident in your rental car, your safety comes first. Move to a safe place if you can, check that everyone is unhurt, and call the emergency services if anyone is injured. Then contact Agtran as soon as possible so we can guide you. Do not arrange your own repairs or towing before speaking to us, as this can affect your protection.\u003C/p>\n",{"kind":12,"html":15},"\u003Cp>An accident is stressful, especially in an unfamiliar country. Knowing the steps in advance helps you stay calm and handle it properly. Here is what to do.\u003C/p>\n",{"kind":12,"html":17},"\u003Ch2>Step 1: Make Sure Everyone Is Safe\u003C/h2>\n\u003Cp>Your first priority is safety, not the car. Check that you and your passengers are unhurt. If it is safe to do so, move the vehicle out of the flow of traffic, or move yourself and your passengers to a safe place away from the road. Turn on your hazard lights to warn other drivers. Do not stand in a dangerous position on a busy road while dealing with the situation.\u003C/p>\n",{"kind":12,"html":19},"\u003Ch2>Step 2: Call Emergency Services If Anyone Is Hurt\u003C/h2>\n\u003Cp>If anyone is injured, call the emergency services immediately. In Malaysia, the emergency number is 999 for police, ambulance, and fire. Do not move a seriously injured person unless they are in immediate danger, wait for trained help. If the accident is minor and no one is hurt, you can move on to documenting the scene and contacting us.\u003C/p>\n",{"kind":12,"html":21},"\u003Ch2>Step 3: Contact Agtran as Soon as Possible\u003C/h2>\n\u003Cp>Contact Agtran as soon as it is safe to do so, using the details in your booking confirmation. Tell us what has happened, where you are, and whether anyone is hurt. We can guide you on the next steps for the vehicle. This is important: do not arrange your own repairs, towing, or a replacement without speaking to us first, because doing so can affect your protection and the handling of any claim. Let us help coordinate what happens to the car.\u003C/p>\n",{"kind":12,"html":23},"\u003Ch2>Step 4: Document the Scene\u003C/h2>\n\u003Cp>If it is safe and you are able to, gather a clear record of what happened. This protects you and helps with any claim:\u003C/p>\n",{"kind":25,"items":26},"list",[27,28,29,30,31,32],"Take photos of all vehicles involved, from several angles","Photograph the damage to each vehicle clearly","Take photos of the wider scene, the road, the position of the vehicles, and any road signs or markings","Note the date, time, and location","Exchange details with any other driver involved: name, contact, vehicle registration, and insurance information","If there are witnesses, note their contact details",{"kind":12,"html":34},"\u003Cp>Photos and notes taken at the scene are far more useful than trying to remember details later.\u003C/p>\n",{"kind":12,"html":36},"\u003Ch2>Step 5: Get a Police Report If Required\u003C/h2>\n\u003Cp>In Malaysia, a police report is often required after a road accident, and it is usually needed for any insurance claim. Report the accident at the nearest police station within the required time. Keep a copy of the police report, as we and any insurer may need it. If you are unsure whether a report is needed for your situation, contact us and we can advise.\u003C/p>\n",{"kind":12,"html":38},"\u003Ch2>Step 6: Do Not Admit Fault or Agree Private Settlements\u003C/h2>\n\u003Cp>At the scene, stay calm and factual. Do not admit fault, sign anything you do not understand, or agree to a private cash settlement with another party. Fault is determined through the proper process, and agreeing to settle privately at the scene can cause problems later. Exchange the necessary details, document everything, and let the proper process and your contact with Agtran handle the rest.\u003C/p>\n",{"kind":12,"html":40},"\u003Ch2>What About Insurance and Costs?\u003C/h2>\n\u003Cp>Every Agtran rental includes full insurance, with Collision Damage Waiver (CDW) included at no extra cost. CDW reduces your liability for accidental damage to the vehicle body up to the excess amount. If you added Super CDW as an optional extra, your excess may be lower. Note that some items are the renter's responsibility, for example damage to tyres and wheels, and that exclusions in the rental agreement still apply. For a fuller explanation, see our guides on \u003Ca href=\"INSURANCE_ARTICLE_URL\">what rental car insurance covers\u003C/a> and the \u003Ca href=\"CDW_ARTICLE_URL\">difference between CDW and SCDW\u003C/a>.\u003C/p>\n",{"kind":12,"html":42},"\u003Ch2>What If the Car Breaks Down Rather Than Crashes?\u003C/h2>\n\u003Cp>If the car breaks down rather than being in an accident, the same first principle applies: get to a safe place, then contact Agtran before arranging anything yourself. Do not call your own tow truck or workshop without speaking to us, as we can coordinate assistance and advise on what to do. Move safely off the road, turn on your hazard lights, and get in touch using your booking details.\u003C/p>\n",{"kind":44,"html":45},"callout","\u003Ch3>After an accident, in order\u003C/h3>\n\u003Cul>\n\u003Cli>Make sure everyone is safe, move out of traffic\u003C/li>\n\u003Cli>Call 999 if anyone is injured\u003C/li>\n\u003Cli>Contact Agtran as soon as it is safe\u003C/li>\n\u003Cli>Photograph the vehicles, damage, and scene\u003C/li>\n\u003Cli>Exchange details with any other driver\u003C/li>\n\u003Cli>Get a police report if required\u003C/li>\n\u003Cli>Do not admit fault or agree a private settlement\u003C/li>\n\u003Cli>Do not arrange your own repairs or towing before speaking to us\u003C/li>\n\u003C/ul>\n",{"kind":12,"html":47},"\u003Cp>The most important things are to stay safe and to contact us before arranging anything yourself. To understand your cover, read our guide on \u003Ca href=\"INSURANCE_ARTICLE_URL\">what rental car insurance covers\u003C/a>. If you have any questions before your trip, contact us, or \u003Ca href=\"BOOKING_URL\">book your car online\u003C/a> when you are ready.\u003C/p>\n",{"kind":12,"html":49},"\u003Cp>This article answers common questions about accidents, including:\u003C/p>\n",{"kind":25,"items":51},[52,53,54,55,56],"What should I do after an accident in a rental car","Who do I contact first","Do I need a police report","What does the insurance cover","What should I do if the car breaks down",null,[59,65,71,76,82,88,93,98,104,109,114,119,124,129,134,139,145,150,155,160,165,170,175,180,185,186],{"slug":60,"cmsSlug":61,"title":62,"preview":63,"categorySlug":64,"updatedAt":9},"can-foreigners-rent-a-car-in-malaysia","help-center-can-foreigners-rent-a-car-in-malaysia","Can foreigners rent a car in Malaysia?","Yes, foreigners can rent a car in Malaysia. Agtran requirements for foreign drivers: passport, licence, IDP, minimum age, and documents to bring.","documents-requirements",{"slug":66,"cmsSlug":67,"title":68,"preview":69,"categorySlug":70,"updatedAt":9},"can-i-add-a-child-seat","help-center-can-i-add-a-child-seat","Can I add a child seat or baby seat?","Yes, you can add a child seat (baby seat) to your Agtran rental as an optional extra at booking. The seat is ready in the car at handover.","booking",{"slug":72,"cmsSlug":73,"title":74,"preview":75,"categorySlug":70,"updatedAt":9},"can-i-extend-my-rental","help-center-can-i-extend-my-rental","Can I extend my rental?","Yes, you can extend your Agtran rental if the car is available. Contact us before your return time, and the cost is confirmed before it is arranged.",{"slug":77,"cmsSlug":78,"title":79,"preview":80,"categorySlug":81,"updatedAt":9},"can-i-rent-without-a-credit-card-updated","help-center-can-i-rent-without-a-credit-card-updated","Can I rent without a credit card?","Yes, you can rent with Agtran without a credit card. A debit card or e-wallet works, and the deposit cannot be paid in cash.","payment-deposit",{"slug":83,"cmsSlug":84,"title":85,"preview":86,"categorySlug":87,"updatedAt":9},"can-i-return-the-car-early","help-center-can-i-return-the-car-early","Can I return the car early, and do I get a refund?","Your Agtran rental covers the full booked period. You can return the car up to 2 hours before your scheduled time, not earlier. How returns work.","pickup-return",{"slug":89,"cmsSlug":90,"title":91,"preview":92,"categorySlug":64,"updatedAt":9},"can-singaporeans-rent-a-car-in-malaysia","help-center-can-singaporeans-rent-a-car-in-malaysia","Can Singaporeans rent a car in Malaysia?","Yes, Singaporeans can rent a car in Malaysia. A Singapore licence is accepted with no IDP needed. Minimum age 20, and licence held for 2 years.",{"slug":94,"cmsSlug":95,"title":96,"preview":97,"categorySlug":70,"updatedAt":9},"can-someone-else-drive-my-rental-car","help-center-can-someone-else-drive-my-rental-car","Can someone else drive my rental car?","Yes, but they must be added as an additional driver first. Agtran rules on extra drivers: requirements, cost, and why only registered drivers are covered.",{"slug":99,"cmsSlug":100,"title":101,"preview":102,"categorySlug":103,"updatedAt":9},"cdw-vs-scdw-explained","help-center-cdw-vs-scdw-explained","CDW vs SCDW: what is the difference?","The difference between CDW and SCDW in Malaysia: CDW is included with up to RM5,000 excess, SCDW is optional from RM45 a day and lowers your excess.","insurance-coverage",{"slug":105,"cmsSlug":106,"title":107,"preview":108,"categorySlug":87,"updatedAt":9},"do-i-return-the-car-to-the-same-location","help-center-do-i-return-the-car-to-the-same-location","Do I need to return the car to the same location?","No, you do not always return your Agtran car to the same spot. We can collect from your hotel, and a different city is possible as a one way rental.",{"slug":110,"cmsSlug":111,"title":112,"preview":113,"categorySlug":64,"updatedAt":9},"documents-needed-to-drive-in-malaysia","help-center-documents-needed-to-drive-in-malaysia","Documents needed to drive in Malaysia (for tourists)","Which documents tourists need to drive in Malaysia: passport, driving licence, and an IDP where required. Plus Agtran rental requirements.",{"slug":115,"cmsSlug":116,"title":117,"preview":118,"categorySlug":81,"updatedAt":9},"how-long-does-a-deposit-refund-take-updated","help-center-how-long-does-a-deposit-refund-take-updated","How long does a deposit refund take?","Your Agtran deposit is refunded after you return the car in good condition: 3 to 7 days for most payment methods, and 7 to 20 days for debit cards.",{"slug":120,"cmsSlug":121,"title":122,"preview":123,"categorySlug":87,"updatedAt":9},"how-to-collect-your-car-at-the-airport","help-center-how-to-collect-your-car-at-the-airport","How to collect your car at the airport","How to collect your Agtran rental car at the airport in Malaysia: documents to prepare, where to meet the team, and what to check before you drive away.",{"slug":125,"cmsSlug":126,"title":127,"preview":128,"categorySlug":87,"updatedAt":9},"is-there-a-charge-for-airport-pickup","help-center-is-there-a-charge-for-airport-pickup","Is there an additional charge for airport pickup?","Airport pickup with Agtran is mostly free where we have a branch. Where we deliver to an airport, a fee applies, shown at booking.",{"slug":130,"cmsSlug":131,"title":132,"preview":133,"categorySlug":64,"updatedAt":9},"minimum-age-and-licence-rules-malaysia","help-center-minimum-age-and-licence-rules-malaysia","Minimum age and licence rules for renting a car","The minimum age to rent a car in Malaysia is 21, with a licence held at least 2 years. Agtran rules on age, P and L licences, and new drivers.",{"slug":135,"cmsSlug":136,"title":137,"preview":138,"categorySlug":8,"updatedAt":9},"toll-and-touch-n-go-guide-malaysia","help-center-toll-and-touch-n-go-guide-malaysia","Tolls and Touch n Go for rental cars in Malaysia","How tolls work for rental cars in Malaysia. Agtran does not provide a Touch n Go card, so bring your own. How to pay, card vs RFID, and tourist tips.",{"slug":140,"cmsSlug":141,"title":142,"preview":143,"categorySlug":64,"updatedAt":144},"what-documents-do-i-need-to-rent-a-car","help-center-what-documents-do-i-need-to-rent-a-car","What documents do I need to rent a car?","Find out the documents to rent a car in Malaysia, including driving licence requirements, IC or passport, IDP rules, and pickup checklist.",1785456000000,{"slug":146,"cmsSlug":147,"title":148,"preview":149,"categorySlug":103,"updatedAt":144},"what-does-rental-car-insurance-cover","help-center-what-does-rental-car-insurance-cover","What does rental car insurance cover?","Understand rental car insurance in Malaysia: Basic CDW, excess charges, Super CDW, what is not covered, and the steps to take after an accident.",{"slug":151,"cmsSlug":152,"title":153,"preview":154,"categorySlug":8,"updatedAt":9},"what-happens-if-i-get-a-traffic-summons","help-center-what-happens-if-i-get-a-traffic-summons","What happens if I get a traffic summons?","If you get a traffic summons in your Agtran rental, you are responsible for it, plus a RM20 service charge and RM10 Tilang fee, only if a summons occurs.",{"slug":156,"cmsSlug":157,"title":158,"preview":159,"categorySlug":81,"updatedAt":144},"car-rental-deposit-and-charges","help-center-car-rental-deposit-and-charges","What is the deposit, and what extra charges apply?","Learn about the car rental deposit in Malaysia: the amount, the refund process, what the rental price includes, and the extra charges to expect.",{"slug":161,"cmsSlug":162,"title":163,"preview":164,"categorySlug":8,"updatedAt":9},"what-is-the-fuel-policy","help-center-what-is-the-fuel-policy","What is the fuel policy?","Agtran uses a level to level fuel policy: return the car at the fuel level you received it. If returned lower, RM15 per level plus a RM20 service charge.",{"slug":166,"cmsSlug":167,"title":168,"preview":169,"categorySlug":8,"updatedAt":9},"what-is-the-mileage-limit","help-center-what-is-the-mileage-limit","What is the mileage limit for my rental?","Agtran rentals booked directly or through Booking.com have unlimited mileage. Some other platforms may apply a limit. How to check your mileage terms.",{"slug":171,"cmsSlug":172,"title":173,"preview":174,"categorySlug":87,"updatedAt":9},"what-is-the-out-of-hours-pickup-fee","help-center-what-is-the-out-of-hours-pickup-fee","What is the out-of-hours pickup fee?","The out-of-hours pickup fee applies when you collect your Agtran car outside the branch normal hours. The amount varies by branch and is shown at booking.",{"slug":176,"cmsSlug":177,"title":178,"preview":179,"categorySlug":81,"updatedAt":9},"what-payment-methods-do-you-accept-updated","help-center-what-payment-methods-do-you-accept-updated","What payment methods do you accept?","Agtran accepts card, Google Pay, Apple Pay, and e-wallets. The deposit is paid by card or e-wallet and cannot be paid in cash. No credit card needed.",{"slug":181,"cmsSlug":182,"title":183,"preview":184,"categorySlug":8,"updatedAt":9},"what-should-i-know-during-my-rental","help-center-what-should-i-know-during-my-rental","What should I know during my rental?","Your Agtran rental explained: fuel policy, mileage allowance, tolls and Touch n Go, adding a driver, and what to do in an accident in Malaysia.",{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9},{"slug":187,"cmsSlug":188,"title":189,"preview":190,"categorySlug":81,"updatedAt":9},"why-is-my-deposit-still-pending","help-center-why-is-my-deposit-still-pending","Why is my deposit still pending?","A pending deposit after returning your Agtran rental is usually just bank processing time. Most methods take 3 to 7 days, debit cards 7 to 20 days."]