[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-article-how-long-does-a-deposit-refund-take-updated-th":3,"help-center-index-th":58},{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9,"sections":10,"cta":57},"how-long-does-a-deposit-refund-take-updated","help-center-how-long-does-a-deposit-refund-take-updated","How long does a deposit refund take?","Your Agtran deposit is refunded after you return the car in good condition: 3 to 7 days for most payment methods, and 7 to 20 days for debit cards.","payment-deposit",1789600000000,[11,14,16,18,23,25,27,29,31,37,39,41,43,46,48,50],{"kind":12,"html":13},"prose","\u003Cp>Your deposit is returned after you bring the car back in good condition. For most payment methods, it is refunded to your original payment method within 3 to 7 days. For debit cards, the release can take longer, usually 7 to 20 days, depending on your bank. So the exact timing depends mainly on how you paid.\u003C/p>\n",{"kind":12,"html":15},"\u003Cp>When you rent a car, a refundable deposit is taken at the handover as security. It is returned to you after the rental, but many customers want to know exactly how long that takes. The honest answer is that it depends on your payment method and your bank, so this guide explains what to expect.\u003C/p>\n",{"kind":12,"html":17},"\u003Ch2>How Long Does the Refund Take?\u003C/h2>\n\u003Cp>Once you return the car in good condition and it has been checked, the deposit is released back to you. The timing depends on how you paid:\u003C/p>\n",{"kind":19,"items":20},"list",[21,22],"Most payment methods: returned to your original payment method within 3 to 7 days","Debit cards: the release can take 7 to 20 days to appear, depending on your bank",{"kind":12,"html":24},"\u003Cp>The difference is mainly down to how banks process refunds. Debit card refunds often take longer to show in your account than other methods, even after we have released the deposit on our side.\u003C/p>\n",{"kind":12,"html":26},"\u003Ch2>Why Does a Debit Card Take Longer?\u003C/h2>\n\u003Cp>This is the most common question, and it is worth understanding. When a deposit is refunded, we release it promptly on our side, but how quickly it appears in your account is then up to your bank. Debit card refunds typically pass through more banking steps and can take from 7 to 20 days to show, depending on the bank and the country. This is normal and not unusual for car rental or other deposits. If you paid by debit card, it is best to expect the longer end of that range so the timing is not a surprise.\u003C/p>\n",{"kind":12,"html":28},"\u003Ch2>When Does the Refund Start?\u003C/h2>\n\u003Cp>The refund is processed after two things happen: you return the car, and the vehicle is checked to confirm it is in good condition with no outstanding charges. Once that is done, the deposit is released. So the countdown to your refund starts at return, not at the moment you drop the keys, but very shortly after, once the quick check is complete. Returning the car on time, refuelled to the level you received it, and in good condition helps the refund go through smoothly.\u003C/p>\n",{"kind":12,"html":30},"\u003Ch2>What Could Delay or Reduce the Refund?\u003C/h2>\n\u003Cp>In most cases the full deposit is returned. It could be delayed or reduced if there is something to resolve first, for example:\u003C/p>\n",{"kind":19,"items":32},[33,34,35,36],"Damage to the vehicle beyond what is covered, up to the excess amount","The car returned with less fuel than at pickup (a refuelling charge applies)","A traffic summons or toll charge that reaches us after the return","Any other charge set out in the rental agreement",{"kind":12,"html":38},"\u003Cp>If any of these apply, we will contact you to explain before settling. If none apply, the full deposit is returned on the timeline above.\u003C/p>\n",{"kind":12,"html":40},"\u003Ch2>How Is the Refund Paid Back?\u003C/h2>\n\u003Cp>The deposit is returned to the same method you paid it with, your debit card, credit card, or e-wallet. The deposit cannot be paid in cash, so the refund always goes back to a card or wallet. Keeping your receipt or record of the deposit is helpful, as it makes confirming the amount and method straightforward.\u003C/p>\n",{"kind":12,"html":42},"\u003Ch2>What Should I Do If the Refund Is Taking Too Long?\u003C/h2>\n\u003Cp>First, check the expected timeline for your payment method: up to 7 days for most methods, and up to 20 days for debit cards. If it has been longer than that, the first step is to check with your bank, since the delay is often on the banking side after we have released the deposit. If your bank has no record and the expected time has clearly passed, contact us with your booking details and we can confirm when the deposit was released on our side and help resolve it.\u003C/p>\n",{"kind":44,"html":45},"callout","\u003Ch3>In short\u003C/h3>\n\u003Cul>\n\u003Cli>The deposit is returned after you bring the car back in good condition\u003C/li>\n\u003Cli>Most payment methods: 3 to 7 days\u003C/li>\n\u003Cli>Debit cards: 7 to 20 days, depending on your bank\u003C/li>\n\u003Cli>The refund goes back to your original payment method\u003C/li>\n\u003Cli>If it takes longer than expected, check with your bank first, then contact us\u003C/li>\n\u003C/ul>\n",{"kind":12,"html":47},"\u003Cp>Understanding the deposit is part of understanding the full cost of your rental. For more, see our guide on the \u003Ca href=\"DEPOSIT_ARTICLE_URL\">deposit and extra charges\u003C/a>, or read whether you can \u003Ca href=\"NO_CREDIT_CARD_ARTICLE_URL\">rent without a credit card\u003C/a>. When you are ready, \u003Ca href=\"BOOKING_URL\">book your car online\u003C/a>.\u003C/p>\n",{"kind":12,"html":49},"\u003Cp>This article answers common questions about deposit refunds, including:\u003C/p>\n",{"kind":19,"items":51},[52,53,54,55,56],"How long does a car rental deposit refund take","Why does a debit card refund take longer","When does the refund start","What could delay or reduce my deposit","What should I do if my refund is late",null,[59,65,71,76,81,87,92,97,103,108,113,114,119,124,129,135,141,146,151,156,161,166,171,176,181,186],{"slug":60,"cmsSlug":61,"title":62,"preview":63,"categorySlug":64,"updatedAt":9},"can-foreigners-rent-a-car-in-malaysia","help-center-can-foreigners-rent-a-car-in-malaysia","Can foreigners rent a car in Malaysia?","Yes, foreigners can rent a car in Malaysia. Agtran requirements for foreign drivers: passport, licence, IDP, minimum age, and documents to bring.","documents-requirements",{"slug":66,"cmsSlug":67,"title":68,"preview":69,"categorySlug":70,"updatedAt":9},"can-i-add-a-child-seat","help-center-can-i-add-a-child-seat","Can I add a child seat or baby seat?","Yes, you can add a child seat (baby seat) to your Agtran rental as an optional extra at booking. The seat is ready in the car at handover.","booking",{"slug":72,"cmsSlug":73,"title":74,"preview":75,"categorySlug":70,"updatedAt":9},"can-i-extend-my-rental","help-center-can-i-extend-my-rental","Can I extend my rental?","Yes, you can extend your Agtran rental if the car is available. Contact us before your return time, and the cost is confirmed before it is arranged.",{"slug":77,"cmsSlug":78,"title":79,"preview":80,"categorySlug":8,"updatedAt":9},"can-i-rent-without-a-credit-card-updated","help-center-can-i-rent-without-a-credit-card-updated","Can I rent without a credit card?","Yes, you can rent with Agtran without a credit card. A debit card or e-wallet works, and the deposit cannot be paid in cash.",{"slug":82,"cmsSlug":83,"title":84,"preview":85,"categorySlug":86,"updatedAt":9},"can-i-return-the-car-early","help-center-can-i-return-the-car-early","Can I return the car early, and do I get a refund?","Your Agtran rental covers the full booked period. You can return the car up to 2 hours before your scheduled time, not earlier. How returns work.","pickup-return",{"slug":88,"cmsSlug":89,"title":90,"preview":91,"categorySlug":64,"updatedAt":9},"can-singaporeans-rent-a-car-in-malaysia","help-center-can-singaporeans-rent-a-car-in-malaysia","Can Singaporeans rent a car in Malaysia?","Yes, Singaporeans can rent a car in Malaysia. A Singapore licence is accepted with no IDP needed. Minimum age 20, and licence held for 2 years.",{"slug":93,"cmsSlug":94,"title":95,"preview":96,"categorySlug":70,"updatedAt":9},"can-someone-else-drive-my-rental-car","help-center-can-someone-else-drive-my-rental-car","Can someone else drive my rental car?","Yes, but they must be added as an additional driver first. Agtran rules on extra drivers: requirements, cost, and why only registered drivers are covered.",{"slug":98,"cmsSlug":99,"title":100,"preview":101,"categorySlug":102,"updatedAt":9},"cdw-vs-scdw-explained","help-center-cdw-vs-scdw-explained","CDW vs SCDW: what is the difference?","The difference between CDW and SCDW in Malaysia: CDW is included with up to RM5,000 excess, SCDW is optional from RM45 a day and lowers your excess.","insurance-coverage",{"slug":104,"cmsSlug":105,"title":106,"preview":107,"categorySlug":86,"updatedAt":9},"do-i-return-the-car-to-the-same-location","help-center-do-i-return-the-car-to-the-same-location","Do I need to return the car to the same location?","No, you do not always return your Agtran car to the same spot. We can collect from your hotel, and a different city is possible as a one way rental.",{"slug":109,"cmsSlug":110,"title":111,"preview":112,"categorySlug":64,"updatedAt":9},"documents-needed-to-drive-in-malaysia","help-center-documents-needed-to-drive-in-malaysia","Documents needed to drive in Malaysia (for tourists)","Which documents tourists need to drive in Malaysia: passport, driving licence, and an IDP where required. Plus Agtran rental requirements.",{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9},{"slug":115,"cmsSlug":116,"title":117,"preview":118,"categorySlug":86,"updatedAt":9},"how-to-collect-your-car-at-the-airport","help-center-how-to-collect-your-car-at-the-airport","How to collect your car at the airport","How to collect your Agtran rental car at the airport in Malaysia: documents to prepare, where to meet the team, and what to check before you drive away.",{"slug":120,"cmsSlug":121,"title":122,"preview":123,"categorySlug":86,"updatedAt":9},"is-there-a-charge-for-airport-pickup","help-center-is-there-a-charge-for-airport-pickup","Is there an additional charge for airport pickup?","Airport pickup with Agtran is mostly free where we have a branch. Where we deliver to an airport, a fee applies, shown at booking.",{"slug":125,"cmsSlug":126,"title":127,"preview":128,"categorySlug":64,"updatedAt":9},"minimum-age-and-licence-rules-malaysia","help-center-minimum-age-and-licence-rules-malaysia","Minimum age and licence rules for renting a car","The minimum age to rent a car in Malaysia is 21, with a licence held at least 2 years. Agtran rules on age, P and L licences, and new drivers.",{"slug":130,"cmsSlug":131,"title":132,"preview":133,"categorySlug":134,"updatedAt":9},"toll-and-touch-n-go-guide-malaysia","help-center-toll-and-touch-n-go-guide-malaysia","Tolls and Touch n Go for rental cars in Malaysia","How tolls work for rental cars in Malaysia. Agtran does not provide a Touch n Go card, so bring your own. How to pay, card vs RFID, and tourist tips.","during-your-rental",{"slug":136,"cmsSlug":137,"title":138,"preview":139,"categorySlug":64,"updatedAt":140},"what-documents-do-i-need-to-rent-a-car","help-center-what-documents-do-i-need-to-rent-a-car","What documents do I need to rent a car?","Find out the documents to rent a car in Malaysia, including driving licence requirements, IC or passport, IDP rules, and pickup checklist.",1785456000000,{"slug":142,"cmsSlug":143,"title":144,"preview":145,"categorySlug":102,"updatedAt":140},"what-does-rental-car-insurance-cover","help-center-what-does-rental-car-insurance-cover","What does rental car insurance cover?","Understand rental car insurance in Malaysia: Basic CDW, excess charges, Super CDW, what is not covered, and the steps to take after an accident.",{"slug":147,"cmsSlug":148,"title":149,"preview":150,"categorySlug":134,"updatedAt":9},"what-happens-if-i-get-a-traffic-summons","help-center-what-happens-if-i-get-a-traffic-summons","What happens if I get a traffic summons?","If you get a traffic summons in your Agtran rental, you are responsible for it, plus a RM20 service charge and RM10 Tilang fee, only if a summons occurs.",{"slug":152,"cmsSlug":153,"title":154,"preview":155,"categorySlug":8,"updatedAt":140},"car-rental-deposit-and-charges","help-center-car-rental-deposit-and-charges","What is the deposit, and what extra charges apply?","Learn about the car rental deposit in Malaysia: the amount, the refund process, what the rental price includes, and the extra charges to expect.",{"slug":157,"cmsSlug":158,"title":159,"preview":160,"categorySlug":134,"updatedAt":9},"what-is-the-fuel-policy","help-center-what-is-the-fuel-policy","What is the fuel policy?","Agtran uses a level to level fuel policy: return the car at the fuel level you received it. If returned lower, RM15 per level plus a RM20 service charge.",{"slug":162,"cmsSlug":163,"title":164,"preview":165,"categorySlug":134,"updatedAt":9},"what-is-the-mileage-limit","help-center-what-is-the-mileage-limit","What is the mileage limit for my rental?","Agtran rentals booked directly or through Booking.com have unlimited mileage. Some other platforms may apply a limit. How to check your mileage terms.",{"slug":167,"cmsSlug":168,"title":169,"preview":170,"categorySlug":86,"updatedAt":9},"what-is-the-out-of-hours-pickup-fee","help-center-what-is-the-out-of-hours-pickup-fee","What is the out-of-hours pickup fee?","The out-of-hours pickup fee applies when you collect your Agtran car outside the branch normal hours. The amount varies by branch and is shown at booking.",{"slug":172,"cmsSlug":173,"title":174,"preview":175,"categorySlug":8,"updatedAt":9},"what-payment-methods-do-you-accept-updated","help-center-what-payment-methods-do-you-accept-updated","What payment methods do you accept?","Agtran accepts card, Google Pay, Apple Pay, and e-wallets. The deposit is paid by card or e-wallet and cannot be paid in cash. No credit card needed.",{"slug":177,"cmsSlug":178,"title":179,"preview":180,"categorySlug":134,"updatedAt":9},"what-should-i-know-during-my-rental","help-center-what-should-i-know-during-my-rental","What should I know during my rental?","Your Agtran rental explained: fuel policy, mileage allowance, tolls and Touch n Go, adding a driver, and what to do in an accident in Malaysia.",{"slug":182,"cmsSlug":183,"title":184,"preview":185,"categorySlug":134,"updatedAt":9},"what-to-do-after-an-accident","help-center-what-to-do-after-an-accident","What to do after an accident in a rental car","What to do after an accident in an Agtran rental car: stay safe, call 999 if needed, contact us before arranging anything, and get a police report.",{"slug":187,"cmsSlug":188,"title":189,"preview":190,"categorySlug":8,"updatedAt":9},"why-is-my-deposit-still-pending","help-center-why-is-my-deposit-still-pending","Why is my deposit still pending?","A pending deposit after returning your Agtran rental is usually just bank processing time. Most methods take 3 to 7 days, debit cards 7 to 20 days."]