[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-article-what-is-the-out-of-hours-pickup-fee-th":3,"help-center-index-th":54},{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9,"sections":10,"cta":53},"what-is-the-out-of-hours-pickup-fee","help-center-what-is-the-out-of-hours-pickup-fee","What is the out-of-hours pickup fee?","The out-of-hours pickup fee applies when you collect your Agtran car outside the branch normal hours. The amount varies by branch and is shown at booking.","pickup-return",1789600000000,[11,14,16,18,20,22,27,29,31,33,39,42,44,46],{"kind":12,"html":13},"prose","\u003Cp>The out-of-hours pickup fee is a charge that applies when you collect your car outside the branch's normal operating hours, for example very late at night or very early in the morning. The amount varies by branch, since operating hours and the fee are set locally. The fee, if any applies to your pickup, is shown as part of your booking, so you know it in advance.\u003C/p>\n",{"kind":12,"html":15},"\u003Cp>If your flight lands late or you need the car at an unusual time, you may see an out-of-hours fee. Here is what it is and how it works.\u003C/p>\n",{"kind":12,"html":17},"\u003Ch2>What Is the Out-of-Hours Pickup Fee?\u003C/h2>\n\u003Cp>The out-of-hours fee is an additional charge for arranging a car handover outside a branch's normal operating hours. Collecting a car outside standard hours means our team arranges a handover at a time when the branch is not normally open, and the fee covers that. It is only charged when your pickup falls outside those hours. If you collect during normal operating hours, this fee does not apply.\u003C/p>\n",{"kind":12,"html":19},"\u003Ch2>How Much Is It?\u003C/h2>\n\u003Cp>The amount is not the same everywhere. It varies by branch, because each location's operating hours and the applicable fee are set locally. For this reason, there is no single fixed figure, the fee that applies to your pickup depends on the branch and your pickup time. The clearest way to see it is at booking: if an out-of-hours fee applies to your chosen pickup, it is shown as part of your booking total, so you know the exact amount before you confirm.\u003C/p>\n",{"kind":12,"html":21},"\u003Ch2>When Does It Apply?\u003C/h2>\n\u003Cp>The fee applies when your pickup time falls outside the branch's normal operating hours. Because operating hours differ from branch to branch, what counts as out-of-hours depends on the location you are collecting from. In general:\u003C/p>\n",{"kind":23,"items":24},"list",[25,26],"Pickup during normal operating hours: no out-of-hours fee","Pickup outside normal operating hours (such as late night or very early morning): an out-of-hours fee may apply",{"kind":12,"html":28},"\u003Cp>If you are not sure whether your pickup time falls outside normal hours for your branch, you can check at booking or contact us before you confirm.\u003C/p>\n",{"kind":12,"html":30},"\u003Ch2>Why Does This Fee Exist?\u003C/h2>\n\u003Cp>Arranging a handover outside normal hours means a team member meets you at a time when the branch would not usually be open. The fee covers the arrangement of that out-of-hours service. It is a common practice in car rental, and the point of showing it at booking is transparency: you see any fee upfront rather than being surprised at pickup.\u003C/p>\n",{"kind":12,"html":32},"\u003Ch2>How to Avoid the Out-of-Hours Fee\u003C/h2>\n",{"kind":23,"items":34},[35,36,37,38],"Arrange your pickup during the branch's normal operating hours where possible","If your flight arrives late, consider collecting the car the next morning instead","Consider hotel delivery within the city at a convenient time, rather than a late-night airport pickup","Check the fee at booking, so you can decide whether to adjust your pickup time",{"kind":40,"html":41},"callout","\u003Ch3>In short\u003C/h3>\n\u003Cul>\n\u003Cli>The out-of-hours fee applies when you collect outside the branch's normal operating hours\u003C/li>\n\u003Cli>The amount varies by branch, as hours and the fee are set locally\u003C/li>\n\u003Cli>There is no single fixed figure, it is shown at booking if it applies\u003C/li>\n\u003Cli>Collecting during normal hours avoids the fee\u003C/li>\n\u003Cli>Hotel delivery at a convenient time is another option\u003C/li>\n\u003C/ul>\n",{"kind":12,"html":43},"\u003Cp>Any out-of-hours fee is shown at booking, so there are no surprises. For related information, see our guide on whether there is a \u003Ca href=\"AIRPORT_CHARGE_ARTICLE_URL\">charge for airport pickup\u003C/a>, or \u003Ca href=\"BOOKING_URL\">book your car online\u003C/a> to see the exact cost for your pickup time.\u003C/p>\n",{"kind":12,"html":45},"\u003Cp>This article answers common questions about the out-of-hours fee, including:\u003C/p>\n",{"kind":23,"items":47},[48,49,50,51,52],"What is the out-of-hours pickup fee","How much is it","When does it apply","Why does the fee exist","How can I avoid it",null,[55,61,67,72,78,83,88,93,99,104,109,114,119,124,129,135,141,146,151,156,161,166,167,172,177,182],{"slug":56,"cmsSlug":57,"title":58,"preview":59,"categorySlug":60,"updatedAt":9},"can-foreigners-rent-a-car-in-malaysia","help-center-can-foreigners-rent-a-car-in-malaysia","Can foreigners rent a car in Malaysia?","Yes, foreigners can rent a car in Malaysia. Agtran requirements for foreign drivers: passport, licence, IDP, minimum age, and documents to bring.","documents-requirements",{"slug":62,"cmsSlug":63,"title":64,"preview":65,"categorySlug":66,"updatedAt":9},"can-i-add-a-child-seat","help-center-can-i-add-a-child-seat","Can I add a child seat or baby seat?","Yes, you can add a child seat (baby seat) to your Agtran rental as an optional extra at booking. The seat is ready in the car at handover.","booking",{"slug":68,"cmsSlug":69,"title":70,"preview":71,"categorySlug":66,"updatedAt":9},"can-i-extend-my-rental","help-center-can-i-extend-my-rental","Can I extend my rental?","Yes, you can extend your Agtran rental if the car is available. Contact us before your return time, and the cost is confirmed before it is arranged.",{"slug":73,"cmsSlug":74,"title":75,"preview":76,"categorySlug":77,"updatedAt":9},"can-i-rent-without-a-credit-card-updated","help-center-can-i-rent-without-a-credit-card-updated","Can I rent without a credit card?","Yes, you can rent with Agtran without a credit card. A debit card or e-wallet works, and the deposit cannot be paid in cash.","payment-deposit",{"slug":79,"cmsSlug":80,"title":81,"preview":82,"categorySlug":8,"updatedAt":9},"can-i-return-the-car-early","help-center-can-i-return-the-car-early","Can I return the car early, and do I get a refund?","Your Agtran rental covers the full booked period. You can return the car up to 2 hours before your scheduled time, not earlier. How returns work.",{"slug":84,"cmsSlug":85,"title":86,"preview":87,"categorySlug":60,"updatedAt":9},"can-singaporeans-rent-a-car-in-malaysia","help-center-can-singaporeans-rent-a-car-in-malaysia","Can Singaporeans rent a car in Malaysia?","Yes, Singaporeans can rent a car in Malaysia. A Singapore licence is accepted with no IDP needed. Minimum age 20, and licence held for 2 years.",{"slug":89,"cmsSlug":90,"title":91,"preview":92,"categorySlug":66,"updatedAt":9},"can-someone-else-drive-my-rental-car","help-center-can-someone-else-drive-my-rental-car","Can someone else drive my rental car?","Yes, but they must be added as an additional driver first. Agtran rules on extra drivers: requirements, cost, and why only registered drivers are covered.",{"slug":94,"cmsSlug":95,"title":96,"preview":97,"categorySlug":98,"updatedAt":9},"cdw-vs-scdw-explained","help-center-cdw-vs-scdw-explained","CDW vs SCDW: what is the difference?","The difference between CDW and SCDW in Malaysia: CDW is included with up to RM5,000 excess, SCDW is optional from RM45 a day and lowers your excess.","insurance-coverage",{"slug":100,"cmsSlug":101,"title":102,"preview":103,"categorySlug":8,"updatedAt":9},"do-i-return-the-car-to-the-same-location","help-center-do-i-return-the-car-to-the-same-location","Do I need to return the car to the same location?","No, you do not always return your Agtran car to the same spot. We can collect from your hotel, and a different city is possible as a one way rental.",{"slug":105,"cmsSlug":106,"title":107,"preview":108,"categorySlug":60,"updatedAt":9},"documents-needed-to-drive-in-malaysia","help-center-documents-needed-to-drive-in-malaysia","Documents needed to drive in Malaysia (for tourists)","Which documents tourists need to drive in Malaysia: passport, driving licence, and an IDP where required. Plus Agtran rental requirements.",{"slug":110,"cmsSlug":111,"title":112,"preview":113,"categorySlug":77,"updatedAt":9},"how-long-does-a-deposit-refund-take-updated","help-center-how-long-does-a-deposit-refund-take-updated","How long does a deposit refund take?","Your Agtran deposit is refunded after you return the car in good condition: 3 to 7 days for most payment methods, and 7 to 20 days for debit cards.",{"slug":115,"cmsSlug":116,"title":117,"preview":118,"categorySlug":8,"updatedAt":9},"how-to-collect-your-car-at-the-airport","help-center-how-to-collect-your-car-at-the-airport","How to collect your car at the airport","How to collect your Agtran rental car at the airport in Malaysia: documents to prepare, where to meet the team, and what to check before you drive away.",{"slug":120,"cmsSlug":121,"title":122,"preview":123,"categorySlug":8,"updatedAt":9},"is-there-a-charge-for-airport-pickup","help-center-is-there-a-charge-for-airport-pickup","Is there an additional charge for airport pickup?","Airport pickup with Agtran is mostly free where we have a branch. Where we deliver to an airport, a fee applies, shown at booking.",{"slug":125,"cmsSlug":126,"title":127,"preview":128,"categorySlug":60,"updatedAt":9},"minimum-age-and-licence-rules-malaysia","help-center-minimum-age-and-licence-rules-malaysia","Minimum age and licence rules for renting a car","The minimum age to rent a car in Malaysia is 21, with a licence held at least 2 years. Agtran rules on age, P and L licences, and new drivers.",{"slug":130,"cmsSlug":131,"title":132,"preview":133,"categorySlug":134,"updatedAt":9},"toll-and-touch-n-go-guide-malaysia","help-center-toll-and-touch-n-go-guide-malaysia","Tolls and Touch n Go for rental cars in Malaysia","How tolls work for rental cars in Malaysia. Agtran does not provide a Touch n Go card, so bring your own. How to pay, card vs RFID, and tourist tips.","during-your-rental",{"slug":136,"cmsSlug":137,"title":138,"preview":139,"categorySlug":60,"updatedAt":140},"what-documents-do-i-need-to-rent-a-car","help-center-what-documents-do-i-need-to-rent-a-car","What documents do I need to rent a car?","Find out the documents to rent a car in Malaysia, including driving licence requirements, IC or passport, IDP rules, and pickup checklist.",1785456000000,{"slug":142,"cmsSlug":143,"title":144,"preview":145,"categorySlug":98,"updatedAt":140},"what-does-rental-car-insurance-cover","help-center-what-does-rental-car-insurance-cover","What does rental car insurance cover?","Understand rental car insurance in Malaysia: Basic CDW, excess charges, Super CDW, what is not covered, and the steps to take after an accident.",{"slug":147,"cmsSlug":148,"title":149,"preview":150,"categorySlug":134,"updatedAt":9},"what-happens-if-i-get-a-traffic-summons","help-center-what-happens-if-i-get-a-traffic-summons","What happens if I get a traffic summons?","If you get a traffic summons in your Agtran rental, you are responsible for it, plus a RM20 service charge and RM10 Tilang fee, only if a summons occurs.",{"slug":152,"cmsSlug":153,"title":154,"preview":155,"categorySlug":77,"updatedAt":140},"car-rental-deposit-and-charges","help-center-car-rental-deposit-and-charges","What is the deposit, and what extra charges apply?","Learn about the car rental deposit in Malaysia: the amount, the refund process, what the rental price includes, and the extra charges to expect.",{"slug":157,"cmsSlug":158,"title":159,"preview":160,"categorySlug":134,"updatedAt":9},"what-is-the-fuel-policy","help-center-what-is-the-fuel-policy","What is the fuel policy?","Agtran uses a level to level fuel policy: return the car at the fuel level you received it. If returned lower, RM15 per level plus a RM20 service charge.",{"slug":162,"cmsSlug":163,"title":164,"preview":165,"categorySlug":134,"updatedAt":9},"what-is-the-mileage-limit","help-center-what-is-the-mileage-limit","What is the mileage limit for my rental?","Agtran rentals booked directly or through Booking.com have unlimited mileage. Some other platforms may apply a limit. How to check your mileage terms.",{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9},{"slug":168,"cmsSlug":169,"title":170,"preview":171,"categorySlug":77,"updatedAt":9},"what-payment-methods-do-you-accept-updated","help-center-what-payment-methods-do-you-accept-updated","What payment methods do you accept?","Agtran accepts card, Google Pay, Apple Pay, and e-wallets. The deposit is paid by card or e-wallet and cannot be paid in cash. No credit card needed.",{"slug":173,"cmsSlug":174,"title":175,"preview":176,"categorySlug":134,"updatedAt":9},"what-should-i-know-during-my-rental","help-center-what-should-i-know-during-my-rental","What should I know during my rental?","Your Agtran rental explained: fuel policy, mileage allowance, tolls and Touch n Go, adding a driver, and what to do in an accident in Malaysia.",{"slug":178,"cmsSlug":179,"title":180,"preview":181,"categorySlug":134,"updatedAt":9},"what-to-do-after-an-accident","help-center-what-to-do-after-an-accident","What to do after an accident in a rental car","What to do after an accident in an Agtran rental car: stay safe, call 999 if needed, contact us before arranging anything, and get a police report.",{"slug":183,"cmsSlug":184,"title":185,"preview":186,"categorySlug":77,"updatedAt":9},"why-is-my-deposit-still-pending","help-center-why-is-my-deposit-still-pending","Why is my deposit still pending?","A pending deposit after returning your Agtran rental is usually just bank processing time. Most methods take 3 to 7 days, debit cards 7 to 20 days."]