[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-center-article-why-is-my-deposit-still-pending-th":3,"help-center-index-th":64},{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9,"sections":10,"cta":63},"why-is-my-deposit-still-pending","help-center-why-is-my-deposit-still-pending","Why is my deposit still pending?","A pending deposit after returning your Agtran rental is usually just bank processing time. Most methods take 3 to 7 days, debit cards 7 to 20 days.","payment-deposit",1789600000000,[11,14,16,18,20,25,27,29,31,37,39,41,47,49,52,54,56],{"kind":12,"html":13},"prose","\u003Cp>If your deposit still shows as pending after returning the car, it is usually just the bank processing time, not a problem. Once we release the deposit, how quickly it appears back in your account is up to your bank. For most payment methods this takes 3 to 7 days, and for debit cards it can take 7 to 20 days. So a pending deposit within these windows is normal.\u003C/p>\n",{"kind":12,"html":15},"\u003Cp>Seeing your deposit still held after you have returned the car can be worrying, but in most cases it simply means the refund is working its way through the banking system. Here is what pending usually means and what to do.\u003C/p>\n",{"kind":12,"html":17},"\u003Ch2>Why Is My Deposit Still Pending?\u003C/h2>\n\u003Cp>When you return the car in good condition, we release your deposit on our side. From that point, the money has to travel back through the banking system before it shows in your account, and that step is controlled by your bank, not by us. A pending status usually means exactly that: we have released it, and your bank is still processing the return. This is normal and expected within the usual timeframes below.\u003C/p>\n",{"kind":12,"html":19},"\u003Ch2>How Long Should It Take?\u003C/h2>\n\u003Cp>The time depends on how you paid:\u003C/p>\n",{"kind":21,"items":22},"list",[23,24],"Most payment methods: 3 to 7 days to appear back in your account","Debit cards: 7 to 20 days, depending on your bank",{"kind":12,"html":26},"\u003Cp>Debit cards often take the longest, because the refund passes through more banking steps than other methods. So if you paid by debit card, a pending status for up to 20 days is within the normal range. For a fuller explanation of the timing, see our guide on \u003Ca href=\"DEPOSIT_REFUND_ARTICLE_URL\">how long a deposit refund takes\u003C/a>.\u003C/p>\n",{"kind":12,"html":28},"\u003Ch2>Is a Pending Deposit a Charge?\u003C/h2>\n\u003Cp>No. A deposit that is pending or held is not the same as a charge. It is a refundable amount that was held as security during your rental, and it is being returned to you. It should not be treated as money you have spent. If your bank shows it as pending, that generally means the return is in progress. Once the bank completes the process, the amount is credited back to you.\u003C/p>\n",{"kind":12,"html":30},"\u003Ch2>When Should I Be Concerned?\u003C/h2>\n\u003Cp>Use the timeframes as your guide. A pending deposit is normal up to 7 days for most methods, and up to 20 days for debit cards. You only need to look into it if:\u003C/p>\n",{"kind":21,"items":32},[33,34,35,36],"It has been longer than 7 days and you did not pay by debit card","It has been longer than 20 days and you paid by debit card","Your bank has no record of a pending refund at all","The amount returned does not match what you expected",{"kind":12,"html":38},"\u003Cp>If any of these apply, follow the steps below.\u003C/p>\n",{"kind":12,"html":40},"\u003Ch2>What Should I Do If It Is Taking Too Long?\u003C/h2>\n\u003Cp>If the deposit is still pending beyond the normal window, take these steps in order:\u003C/p>\n",{"kind":21,"items":42},[43,44,45,46],"Check the expected time for your payment method (up to 7 days most methods, up to 20 for debit cards)","Check with your bank first, since the delay is usually on the banking side after we have released the deposit","Have your booking reference and the deposit details ready","If your bank has no record and the expected time has clearly passed, contact Agtran and we will confirm when the deposit was released on our side",{"kind":12,"html":48},"\u003Ch2>Could Something Have Reduced My Deposit?\u003C/h2>\n\u003Cp>In most cases the full deposit is returned. It could be reduced if there was something to settle from the rental, for example damage up to the excess amount, a refuelling charge if the car came back with less fuel, or a traffic summons or toll that reached us after the return. If any of these applied, we would contact you to explain before settling. If you were not contacted, the full deposit is on its way back to you within the normal timeframe.\u003C/p>\n",{"kind":50,"html":51},"callout","\u003Ch3>In short\u003C/h3>\n\u003Cul>\n\u003Cli>A pending deposit is usually just bank processing time, not a problem\u003C/li>\n\u003Cli>Most payment methods: 3 to 7 days. Debit cards: 7 to 20 days\u003C/li>\n\u003Cli>A pending or held deposit is not a charge, it is being returned to you\u003C/li>\n\u003Cli>Check with your bank first if it is taking longer than expected\u003C/li>\n\u003Cli>Contact us if your bank has no record and the normal time has passed\u003C/li>\n\u003C/ul>\n",{"kind":12,"html":53},"\u003Cp>A pending deposit is almost always just a matter of time. For more on the timing, see \u003Ca href=\"DEPOSIT_REFUND_ARTICLE_URL\">how long a deposit refund takes\u003C/a>, and for the deposit basics, see our guide on the \u003Ca href=\"DEPOSIT_ARTICLE_URL\">deposit and charges\u003C/a>. If you have a specific concern about your booking, contact us with your details.\u003C/p>\n",{"kind":12,"html":55},"\u003Cp>This article answers common questions about a pending deposit, including:\u003C/p>\n",{"kind":21,"items":57},[58,59,60,61,62],"Why is my deposit still pending after returning the car","How long should the deposit take to return","Is a pending deposit a charge","When should I be concerned","What should I do if it is taking too long",null,[65,71,77,82,87,93,98,103,109,114,119,125,131,136,141,146,151,156,161,166],{"slug":66,"cmsSlug":67,"title":68,"preview":69,"categorySlug":70,"updatedAt":9},"can-foreigners-rent-a-car-in-malaysia","help-center-can-foreigners-rent-a-car-in-malaysia","Can foreigners rent a car in Malaysia?","Yes, foreigners can rent a car in Malaysia. Agtran requirements for foreign drivers: passport, licence, IDP, minimum age, and documents to bring.","documents-requirements",{"slug":72,"cmsSlug":73,"title":74,"preview":75,"categorySlug":76,"updatedAt":9},"can-i-add-a-child-seat","help-center-can-i-add-a-child-seat","Can I add a child seat or baby seat?","Yes, you can add a child seat (baby seat) to your Agtran rental as an optional extra at booking. The seat is ready in the car at handover.","booking",{"slug":78,"cmsSlug":79,"title":80,"preview":81,"categorySlug":76,"updatedAt":9},"can-i-extend-my-rental","help-center-can-i-extend-my-rental","Can I extend my rental?","Yes, you can extend your Agtran rental if the car is available. Contact us before your return time, and the cost is confirmed before it is arranged.",{"slug":83,"cmsSlug":84,"title":85,"preview":86,"categorySlug":8,"updatedAt":9},"can-i-rent-without-a-credit-card-updated","help-center-can-i-rent-without-a-credit-card-updated","Can I rent without a credit card?","Yes, you can rent with Agtran without a credit card. A debit card or e-wallet works, and the deposit cannot be paid in cash.",{"slug":88,"cmsSlug":89,"title":90,"preview":91,"categorySlug":92,"updatedAt":9},"can-i-return-the-car-early","help-center-can-i-return-the-car-early","Can I return the car early, and do I get a refund?","Your Agtran rental covers the full booked period. You can return the car up to 2 hours before your scheduled time, not earlier. How returns work.","pickup-return",{"slug":94,"cmsSlug":95,"title":96,"preview":97,"categorySlug":70,"updatedAt":9},"can-singaporeans-rent-a-car-in-malaysia","help-center-can-singaporeans-rent-a-car-in-malaysia","Can Singaporeans rent a car in Malaysia?","Yes, Singaporeans can rent a car in Malaysia. A Singapore licence is accepted with no IDP needed. Minimum age 20, and licence held for 2 years.",{"slug":99,"cmsSlug":100,"title":101,"preview":102,"categorySlug":76,"updatedAt":9},"can-someone-else-drive-my-rental-car","help-center-can-someone-else-drive-my-rental-car","Can someone else drive my rental car?","Yes, but they must be added as an additional driver first. Agtran rules on extra drivers: requirements, cost, and why only registered drivers are covered.",{"slug":104,"cmsSlug":105,"title":106,"preview":107,"categorySlug":108,"updatedAt":9},"cdw-vs-scdw-explained","help-center-cdw-vs-scdw-explained","CDW vs SCDW: what is the difference?","The difference between CDW and SCDW in Malaysia: CDW is included with up to RM5,000 excess, SCDW is optional from RM45 a day and lowers your excess.","insurance-coverage",{"slug":110,"cmsSlug":111,"title":112,"preview":113,"categorySlug":92,"updatedAt":9},"do-i-return-the-car-to-the-same-location","help-center-do-i-return-the-car-to-the-same-location","Do I need to return the car to the same location?","No, you do not always return your Agtran car to the same spot. We can collect from your hotel, and a different city is possible as a one way rental.",{"slug":115,"cmsSlug":116,"title":117,"preview":118,"categorySlug":92,"updatedAt":9},"is-there-a-charge-for-airport-pickup","help-center-is-there-a-charge-for-airport-pickup","Is there an additional charge for airport pickup?","Airport pickup with Agtran is mostly free where we have a branch. Where we deliver to an airport, a fee applies, shown at booking.",{"slug":120,"cmsSlug":121,"title":122,"preview":123,"categorySlug":124,"updatedAt":9},"toll-and-touch-n-go-guide-malaysia","help-center-toll-and-touch-n-go-guide-malaysia","Tolls and Touch n Go for rental cars in Malaysia","How tolls work for rental cars in Malaysia. Agtran does not provide a Touch n Go card, so bring your own. How to pay, card vs RFID, and tourist tips.","during-your-rental",{"slug":126,"cmsSlug":127,"title":128,"preview":129,"categorySlug":70,"updatedAt":130},"what-documents-do-i-need-to-rent-a-car","help-center-what-documents-do-i-need-to-rent-a-car","What documents do I need to rent a car?","Find out the documents to rent a car in Malaysia, including driving licence requirements, IC or passport, IDP rules, and pickup checklist.",1785456000000,{"slug":132,"cmsSlug":133,"title":134,"preview":135,"categorySlug":124,"updatedAt":9},"what-happens-if-i-get-a-traffic-summons","help-center-what-happens-if-i-get-a-traffic-summons","What happens if I get a traffic summons?","If you get a traffic summons in your Agtran rental, you are responsible for it, plus a RM20 service charge and RM10 Tilang fee, only if a summons occurs.",{"slug":137,"cmsSlug":138,"title":139,"preview":140,"categorySlug":8,"updatedAt":130},"car-rental-deposit-and-charges","help-center-car-rental-deposit-and-charges","What is the deposit, and what extra charges apply?","Learn about the car rental deposit in Malaysia: the amount, the refund process, what the rental price includes, and the extra charges to expect.",{"slug":142,"cmsSlug":143,"title":144,"preview":145,"categorySlug":124,"updatedAt":9},"what-is-the-mileage-limit","help-center-what-is-the-mileage-limit","What is the mileage limit for my rental?","Agtran rentals booked directly or through Booking.com have unlimited mileage. Some other platforms may apply a limit. How to check your mileage terms.",{"slug":147,"cmsSlug":148,"title":149,"preview":150,"categorySlug":92,"updatedAt":9},"what-is-the-out-of-hours-pickup-fee","help-center-what-is-the-out-of-hours-pickup-fee","What is the out-of-hours pickup fee?","The out-of-hours pickup fee applies when you collect your Agtran car outside the branch normal hours. The amount varies by branch and is shown at booking.",{"slug":152,"cmsSlug":153,"title":154,"preview":155,"categorySlug":8,"updatedAt":9},"what-payment-methods-do-you-accept-updated","help-center-what-payment-methods-do-you-accept-updated","What payment methods do you accept?","Agtran accepts card, Google Pay, Apple Pay, and e-wallets. The deposit is paid by card or e-wallet and cannot be paid in cash. No credit card needed.",{"slug":157,"cmsSlug":158,"title":159,"preview":160,"categorySlug":124,"updatedAt":9},"what-should-i-know-during-my-rental","help-center-what-should-i-know-during-my-rental","What should I know during my rental?","Your Agtran rental explained: fuel policy, mileage allowance, tolls and Touch n Go, adding a driver, and what to do in an accident in Malaysia.",{"slug":162,"cmsSlug":163,"title":164,"preview":165,"categorySlug":124,"updatedAt":9},"what-to-do-after-an-accident","help-center-what-to-do-after-an-accident","What to do after an accident in a rental car","What to do after an accident in an Agtran rental car: stay safe, call 999 if needed, contact us before arranging anything, and get a police report.",{"slug":4,"cmsSlug":5,"title":6,"preview":7,"categorySlug":8,"updatedAt":9}]