How to collect your car at the airport

1. Check Your Booking Details Before Your Flight

Before travelling to the airport, check your Agtran booking confirmation carefully. Make sure these details are correct:

Keep your booking confirmation on your phone so you can refer to it when meeting the Agtran team. If your flight or expected arrival time changes, contact Agtran as soon as possible.

2. Prepare the Required Documents

Prepare all required documents before collecting your car.

• For Malaysian customers, this normally includes your original physical driving licence and MyKad.
• International customers should prepare their passport and driving licence. Depending on the country where the licence was issued, an International Driving Permit (IDP) may also be required.

Your documents should meet the rental requirements, and the name on your booking should match the name on your driving documents. It is a good idea to check the requirements before your flight so you do not face problems at pickup.

3. Arrive at the Correct Airport Pickup Location

After arriving, follow the pickup instructions provided with your booking. Pickup procedures can vary by airport and terminal. For example, customers arriving at KLIA Terminal 1 or KLIA Terminal 2 should check their booking instructions carefully to know where to meet the Agtran team. Do not assume the car will be waiting directly outside the arrival hall, some pickups require you to meet staff at a specific meeting point. If you are unsure where to go, contact Agtran using the details in your booking confirmation.

4. Meet the Agtran Staff

Once you reach the agreed meeting point, meet the Agtran staff and provide your booking details. The staff will verify your reservation and documents before the handover. Depending on your booking, they may also explain important information about:

Take this chance to ask questions if anything about your rental is unclear.

5. Complete the Rental Agreement

Before taking the vehicle, you may need to complete and sign the rental agreement. Read it carefully and make sure the information is correct, including your name, the rental dates and times, the vehicle information, the pickup and return details, the rental charges, the deposit information, the insurance and excess terms, and any additional charges or conditions. Make sure you understand the important terms before signing.

6. Check the Car Before Driving Away

Before leaving, inspect the vehicle carefully. Check the exterior for visible scratches, dents, marks, or other damage, paying particular attention to the front and rear bumpers, doors, mirrors, and wheels. Check the interior too, and make sure the features you need are available. If you notice any damage that has not been recorded, tell the Agtran staff before driving away. Taking photos or a video of the car's condition at pickup gives you a useful record.

7. Confirm the Fuel and Mileage Information

Before starting your journey, check the vehicle's fuel level and understand the mileage terms for your rental. Fuel is handled level to level, so you return the car at the same fuel level you received it. Make sure you understand the mileage allowance in your agreement and how any additional charges apply, so there are no surprises when you return the vehicle.

8. Make Sure You Have Everything Before Leaving

Before driving away, do a final check that you have everything you need:

Make sure all passengers and luggage are safely inside the vehicle before leaving the airport.

9. Follow the Airport Exit and Driving Instructions

Once the handover is complete, follow the airport's road signs and exit instructions. If you are driving in Malaysia for the first time, remember that vehicles drive on the left-hand side of the road. Take extra care when leaving the airport, especially if you are unfamiliar with the roads, traffic signs, or local driving conditions. A navigation app helps you find your destination more easily.

What If Your Flight Is Delayed?

Flight delays happen, so it is important to tell Agtran if your arrival time changes significantly. Contact us as soon as possible if your flight is delayed or you expect to arrive later than your original booking time. An updated arrival time helps the team coordinate your pickup and reduces unnecessary waiting.

What If You Cannot Find the Pickup Point?

If you arrive but cannot find the agreed meeting point, do not leave the airport without contacting Agtran. Check your booking confirmation for the correct contact details and pickup instructions, and contact the team for guidance to confirm your exact meeting location.

Final Checklist Before You Drive Away

Collecting a rental car at the airport does not have to be complicated. Prepare your documents, check your booking, arrive at the correct meeting point, and inspect the vehicle before driving away. If you are unsure about the pickup location or the requirements, contact the Agtran team before your arrival, or book your car online to get started.